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Community Resource Coordinator

This job is no longer available

Spartanburg, SC, USA
Full-time

The Community Resource Coordinator (CRC) will serve families in Spartanburg County across the economic stability spectrum of need, increasing opportunities for low- to moderate-income families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self-sufficiency; and (3) creating a pathway to financial stability. The CRC will be responsible for conducting care coordination, which includes determining a client’s placement on the economic stability spectrum and assisting in developing self-motivated and sustainable plans for moving forward on the path to self-sufficiency. The CRC will complete training in the areas of trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques.

Areas of Responsibility: 
  • Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools;
  • Become a trained SC Thrive Benefit Bank Counselor and complete client benefit applications;
  • Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
  • Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season;
  • Aid in the supervision of VITA sites as needed.
  • Maintain client confidentiality at all times;
  • Successfully track, manage, and report goal attainment;
  • Initiate collaborative opportunities and facilitate meetings that grow partnerships related to basic needs and financial stability services;
  • Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
  • Maintain integrity and keep all sensitive information confidential.
  • Must be able to work a flexible schedule with the possibility of some early morning and evenings.
  • Other duties as assigned.
Educational Background: 
Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
Skills/Experience: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL SKILLS and EXPERIENCE

  • At least 2 years’ experience in program coordination;
  • At least 2 years of case management, coaching, or mentoring not required, but preferred;
  • Ability to obtain volunteer tax preparer certification;
  • Demonstrate:
  • Strong ability to effectively communicate both verbally and in written format.   
  • Strong interpersonal skills with ability to work independently or with others as a team.
  • Ability to develop strong professional working relationships and collaborate with both internal and external partners.
  • Ability to persuade or influence others in favor of a service, point of view, or course of action.
  • Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality. 
  • Maintain a high level of integrity for self and others.
  • Demonstrated excellent customer service skills.
  • Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
  • Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
  • Ability to change course of action due to shifts in work demands.
  • Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
  • Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations.
  • Demonstrated ability to present information to diverse audiences.
  • Demonstrated ability to contribute to important strategy, operational and business decisions that affect department.
  • Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
  • Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals. 
  • Demonstrated ability to build relationships, negotiate, motivate and persuade others.
  • Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
  • Demonstrated ability to be adapt and persevere.
  • Demonstrated ability to exhibit extreme integrity and confidentiality.
  • Demonstrated strong organizational skills and attention to detail.
  • Regular and sustained attendance required.
  • Must have valid driver’s license and access to transportation throughout the workday.

Organization Info

United Way Worldwide

Overview
Headquarters: 
Alexandria, VA, United States
Annual Budget : 
$100-500M
Founded: 
1934
About Us
Mission: 

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
May 17 2019
Active Until: 
Jun 17 2019
Hiring Organization: 
United Way Worldwide
industry: 
Nonprofit