The Care Coordinator works closely with veterans and their families in need of comprehensive support services, and remains involved with those families to ensure services or support have been received. With more than 350,000 active duty, veterans and family members throughout Northeast Florida, the needs of this significant population are many and diverse. Oftentimes, simply providing veterans with referrals to agencies or services is not enough. Through this enhanced level of engagement and support, veterans will achieve greater access and outcomes.
The primary responsibility of the Care Coordinator assigned to MYFLVET is to apply the tools developed in his/her own recovery/experiences as well as the philosophy and values of the Florida Peer Network in order to build mutuality with veterans assigned to care coordination.
The Care Coordinator will collaborate, coach, and challenge individuals to view presenting crisis as an opportunity for growth and change. They will act as a support to an individual’s recovery process. The Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to Federal VA services and other behavior health services available to the veteran; via telephone, email, text-messaging and in-person for clients with behavioral health concerns or identified suicidal ideation of low to moderate lethality. The Care Coordinator also provides support and training for staff and community agencies to increase understanding of veteran needs.
Duties & Responsibilities
- Attain certification as a Recovery Peer Specialist within 18 months of hire
- Actively implement the values, philosophy and standards of the Recovery Peer Specialist
- Demonstrate competency in the field of peer recovery
- Model relationship-building, based on the tenets of peer support, with callers, volunteers and coworkers
- Model the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers and coworkers
- Actively participate in ongoing training and team meetings
- Screens for safety and risk; conducts comprehensive needs and service assessments
- Coordinates care plans with veterans and their families
- Facilitate referral to appropriate treatment or service providers or facilities
- Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs
- Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
- Conducts comprehensive, person-centered activities in accordance with best practices
- Conducts community visits (if needed) related to veterans’ needs; provides follow-up and monitors service delivery and care environments
- U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist)
- Copy of DD-214 required as proof of military service
- Experience working with the veteran population highly desirable
Salary: $41,000 to $50,000 per year