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Volunteer Support Specialist

This job is no longer available

Bellevue, WA, USA
Full-time

Pet Partners is seeking a talented, service-oriented administrative professional to join our Therapy Animal Program team.  The Volunteer Support Specialist is responsible for providing exemplary customer service to support Pet Partners programs as well as providing administrative assistance in support of the work of the rest of the Therapy Animal Program and organization.

Areas of Responsibility: 

Essential Duties and Responsibilities:

  • Manage incoming leads and cases, providing answers to inquiries directly where possible and redirecting other topics to the appropriate party.
  • Provide customer service oriented tier 1 technical support for the Volunteer Center and Learning Management System, respond to inquiries and resolve problems.
  • Answer incoming phone calls, providing answers or directing calls to the appropriate party. Handle potentially sensitive information and emotionally charged interactions in a professional manner.
  • Assist in the management of program data including the creation and maintenance of volunteer records, writing reports and creating dashboards in Salesforce and the LMS.
  • Produce outbound electronic newsletters/communications through Engaging Networks, including supporting reports and scheduling.
  • Assist with media upload and occasional updates to WordPress site, as requested.
  • Receive, open, sort, and distribute incoming correspondence, including fax, email, and mail; sign for packages and deliveries as required.
  • Actively contribute as a member of a collaborative team to programmatic growth and expansion.
  • Perform other duties as assigned.
Educational Background: 
Bachelor’s degree preferred, plus two years of administrative or customer service related responsibility; or equivalent combination of education and experience.
Intermediate knowledge and skills with PC operation and software including MS Word, Excel, Outlook and PowerPoint; experience with and knowledge of a CRM database system such as Salesforce preferred.
Skills/Experience: 
  • Exceptional customer service orientation, with strong written, verbal, and interpersonal communication skills.
  • Excellent attention to detail, including data entry accuracy managing high-volume workload.
  • Sound judgment as it relates to policy interpretation and enforcement.
  • Strong decision making skills and the ability to identify how and when to escalate issues.
  • Ability to quickly apply new concepts in practice and leverage technology to support business goals.
  • Ability to work effectively as an individual contributor and team member.
  • Ability to work independently, showing initiative and working effectively and efficiently with minimal direction.
  • Enjoys creative problem solving and is open to innovation and dynamic change.
Compensation/Benefits: 

Position:  Full-time, non-exempt: 37.5 hours/week (7.5 hours daily, M-F between the hours of 7am and 5pm in Bellevue, WA Office). This job cannot be performed remotely.

Salary & Benefits:  $29,250 Annual / $15 per hour with full benefit package.  Pet Partners does not pay for relocation expenses.

How to Apply: 

To view the complete job description for this position, please visit our website at www.petpartners.org, and click on About Us / Careers at Pet Partners.

To apply, please submit a résumé and cover letter via email to [email protected] by Friday, June 1, 2018. No phone calls please. No recruiting assistance desired.

Additional Information: 

Pet Partners is an Equal Opportunity Employer.

Pet Partners does not pay for relocation expenses.

Pet Partners accepts applications for current openings only; unsolicited materials will not be retained.

A background check will be conducted on final candidate(s) for employment.

Organization Info

Pet Partners

Overview
Headquarters: 
Bellevue, WA, USA
Size: 
11-50 employees
Founded: 
1977
About Us
Mission: 

To improve human health and well-being through the human-animal bond.

Programs: 

At Pet Partners, we believe that the human-animal bond is a mutually beneficial and dynamic relationship between people and animals that positively influences the health and well-being of both. We are motivated by connection, compassion, and a commitment to sharing this meaningful bond with everyone who can benefit from time spent with an animal.

Pet Partners Therapy Animal Program represents the best that the field of animal-assisted interventions (AAI) has to offer, registering nine species of animals with their human handlers as volunteer therapy animal teams.  Thousands of registered Pet Partners teams interact with a wide variety of clients, making make more than 3 million visits per year in hospitals, nursing homes, schools, libraries, airports and at employee wellness events. Pet Partners also advocates for legislation that promotes human health and well-being through its grassroots advocacy program and educates handlers and the public about the positive impact of animal-assisted interventions. 

Founded in 1977 and grounded in the underlying research of AAI, Pet Partners is the gold standard in therapy animal visitation and is widely credited with expanding the field of AAI.

Why Work For Us?: 

Thank you for your interest in employment with Pet Partners, a national 501(c)3 human-services organization committed to advancing the value of the human‐animal-bond in human health and well-being.  Part of that commitment includes providing an open atmosphere of communication, collaboration and support between all departments and staff members.  This organization embraces individual and unique opinions and styles, yet acknowledges the need to work toward common goals and objectives as a team. Our staff team members are dedicated professionals working collaboratively to advance our mission through dynamic engagement and best-in-class training for a wide variety of partners – both human and animal.

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Listing Stats

Post Date: 
May 14 2018
Active Until: 
Jun 14 2018
Hiring Organization: 
Pet Partners
industry: 
Nonprofit