Winter Park, CO, USA

Full-time

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. The Guest Registration Manager is primarily responsible for overseeing his/her shifts at the Front Desk with a high priority on guest service. Also manages the Guest Registration seasonal staff and volunteers, and is responsible for accurate guest folio charges, nightly income audit, and related duties.

Areas of Responsibility:

Training,supervising and evaluation of Guest Registration seasonal staff and volunteers.
Assist with hiring
Cover primarily the PM/Income Audit shift.
Complete or supervise completion of an audit that includes, but is not limited to, counting cash boxes, handling large sums of revenue, and making nightly deposits. Confirm the accuracy of the income that has been deposited and run end of day reports.
Supervise and assist with training of staff in other departments on their audit responsibilities.
Process petty cash and payroll advance requests.
Provide emergency backup coverage for the Night Audit shift when operationally necessary.
Operate the Association’s reservation, radio and PBX systems and promptly report outages and malfunctions.
Work with upset or dissatisfied guests, solving any issues that arise.
Work with Asst. Guest Registration Director to update and develop various training information and programs for the Guest Services Department.
Assist with and contribute to employee training programs such as the International Intern Program, Navigators, Trek, Leadership Training Program (LTP), and Focus, and work with the volunteer staff in the Guest Services Department.

Skills/Experience:

Must be highly effective in leading others and developing staff’s guest services skills.
Prior supervisory experience in a customer service environment.
Must be extremely organized with impeccable attention to detail, accuracy and able to meet deadlines.
Excellent interpersonal, leadership and training skills.
Work with frequent interruptions in a fast-paced environment.
Willing to work a flexible schedule that may include evenings, weekends and holidays.
Must be able to sit and stand, get up and down frequently, and walk around during a shift.
Ability to read, write, speak and understand English clearly, concisely, and fluently.

Compensation/Benefits:

This is a full-time, year-round position paying $19.22/hour with full benefits and employee perks including:

Health, dental, and life insurance
Generous PTO/Vacation
Participation in YMCA Retirement Fund
- An additional 12% contribution by YMCA after 2 years employment
Family membership
Discounted nights at YMCA lodges for family & friends
Free or discounted gear rentals for outdoor adventures
Ski and golf passes
Childcare assistance

How to Apply:

Visit our career site, www.workintherockies.org to apply.

Additional Information:

Questions? Contact [email protected].

Job Function:

Administrative Assistance / Clerical Work

Customer Service & Retail

Organization Info

YMCA of the Rockies

Overview

Headquarters:

Estes Park, Colorado, USA

Website:

ymcarockies.org

Annual Budget :

$10-50M

Size:

1001-5000 employees

Founded:

1907

About Us

Areas of Focus:

Philanthropy / Grantmaking Foundation

Community Service / Capacity Building / Volunteerism

Religion / Faith-Based

Outdoor Experience/ Retreat

Mission:

YMCA of the Rockies puts Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. We will accomplish this by serving conferences of a religious, educational, or recreational nature, providing unifying experiences for families, offering character building and life-enriching experiences for today's youth, and serving our staff with leadership opportunities and productive work experiences.

Programs:

YMCA of the Rockies operates two globally-known conference & family centers that serve more than 250,000 guests annually. Our centers are located on both sides of the continental divide, with YMCA of the Rockies - Estes Park Center being on the eastern slope, and Snow Mountain Ranch being on the western slope.

Estes Park Center has over 860 acres of mountain terrain for outdoor recreation and relaxation, while Snow Mountain Ranch sits on over 5,100 acres. In the winter, Snow Mountain Ranch is home to one of the largest Nordic ski areas in the country - with over 100 km of trails!

Camp Chief Ouray, established in 1908, has grown to be a premiere overnight camping option for youth from all over the United States and the World. We are committed to developing five core values in everything we do: Caring, Honesty, Respect, Responsibility and Faith. CCO is a part of the YMCA of the Rockies, located at Snow Mountain Ranch in Granby, CO (elevation of 8,750 feet).

Awards & Accolades:

Best Family Resort by USA Today 10Best

Best Cross-Country Ski Resort by USA Today 10Best

Why Work For Us?:

When you work at YMCA of the Rockies, you become part of something bigger than yourself. You become a key player in helping cultivate an environment of healthy living, youth development, and community impact. As an employee, you will meet people representing all dimensions of diversity, and will live each day with a greater sense of purpose. You’ll learn to lead with heart and measure success by the impactful moments you’re able to create for guests, community members, and fellow staff. This is a place where nature inspires and quality time happens naturally. Our serene surroundings of Rocky Mountain National Park provide moments of tranquility throughout our days and remind us how lucky we are to grow our careers in such a beautiful and supportive workplace.

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