Leads the achievement of mission and income goals through comprehensive relationship management with prioritized health system accounts. These accounts include, but are not limited to, NCI designated cancer centers, CoC accredited systems, VA facilities, integrated delivery networks, and large oncology practices. Provides cancer control consultation and implements evidence based strategies and ACS cancer control programs designed to have broad population impact on reducing cancer incidence and decreasing mortality rates. Ensures goal achievement through the effective leadership and management of diverse staff and the engagement of health system partners and ACS volunteers.
Areas of Responsibility:
- Identifies prioritized health systems engagement on prevention, early detection, screening, and quality of life initiatives, employee health & wellness programs, and population health-related efforts to achieve cancer control priorities.
- Works within and across Regions to achieve high engagement levels for health systems, delivering against mission and income strategies by ensuring staff meet/exceed ACS customer promises and function as strategic advisors.
- Establishes strategy for health system partners, prioritizes accounts, establishes ownership, and ensures the development of an account plan to achieve ACS goals.
- Responsible for the implementation of an account team strategy for managing prioritized system relationships within the region and serve as primary relationship manager to assigned accounts.
- Aligns health systems affinities and needs with ACS program of work to achieve individual high impact mission and income opportunities which support enterprise goals.
- Ensures evidence based strategies are used as solutions and monitor the implementation status and results.
- Manages, coaches, develops, and trains health systems account managers to meet Region and enterprise mission and income goals; ensures that responsibilities and accountabilities of all direct reports are well-defined.
- Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the values, goals, and objectives of the Society to create an atmosphere of trust, cooperation, accountability, empowerment, and dedication to the mission.
- Responsible for overseeing ACS hospital based navigation in designated Health Systems.
- Ensures Health System managers and Mission Delivery staff coordinate effectively to deliver high quality customer service to health systems and their patients.
- Strategically coordinates with other Health Systems staff and their accounts for the integration of work in the medical neighborhood.
- Collaborates with Community Development, Distinguished Partners, and ACS CAN staff to maximize health system engagement in ACS activities, events, and fundraising efforts within the market.
- Collaborates with Cancer Control, Community Development, and Distinguished Partners, Communications & Marketing, Business Planning & Operations and ACS CAN leaders to increase the Society’s community presence and mission impact.
- Assure compliance with all governmental regulations and organizational policies which involve personal health information and constituent privacy, e.g., HIPPA.
- Supports the VP, Regional Cancer Control to ensure mission, top line, and bottom line goals are reached as well as compliance with enterprise policies.
- Works in partnership with ACS CAN, including efforts to increase ACS CAN membership.
Educational Background:
Bachelor’s degree in public health, health administration, healthcare, nonprofit management or equivalent preferred; graduate or doctorate degree a plus.
Skills/Experience:
- Preferred minimum of three years of experience in health care related sales or account management, with a proven background in fundraising and executive relationship development, preferably with a multi-million-dollar organization.
Demonstrates Health Systems Competencies:
- Action oriented
- Balances stakeholders
- Builds networks
- Collaborates
- Ensures accountability
- Plans and aligns
- Situational adaptability
- Strategic mindset
Other skills:
- Able to cultivate relationships with targeted health systems to create a sense of urgency related to awareness of cancer as a major health problem, motivate to action in prevention and early detection, and influence strategies and techniques.
- Ability to represent the Society effectively and professionally to health systems and community leaders, including working with disparate populations and diverse constituents.
- Demonstrated success managing a team of diverse relationship/account managers with mission, fundraising, and health industry experience.
- Knowledge of health insurance and coverage issues, advocacy, and government policy.
- Ability to understand and work within a complex organizational structure.
- Strong experience with community-based program planning and implementation.
- Knowledge of product marketing/sales concepts.
- Outcome driven with ability to respond to changing circumstances and priorities.
- Able to manage and motivate diverse groups and individuals, and work successfully as a leader in a team environment.
- Excellent oral and written communication, presentation, and interpersonal skills.
- Demonstrated success collaborating with staff account teams to develop appropriate plans for constituents.
- Strong market, community and constituent perspective.
- Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.
- Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
- Ability to analyze and integrate information from relevant sources.
- Strong strategic planning skills.
- Extensive knowledge of health care markets, insurance structurers, Medicaid and Medicare practices and policies, managed care organizations, and primary care infrastructure
- Knowledge of program development, outcome-based interventions, educational processes and evaluations.
- Strong knowledge of health status data statistics and analysis, chronic disease tracking, and reading and interpreting cancer statistics.
- Maintains general knowledge of science and evidenced based best practices through monitoring current research and practices, attending trainings, and participating in enterprise and regional meetings.
- Travel, including evening and weekend work required.
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 10 2019
Active Until:
May 10 2019
Hiring Organization:
American Cancer Society
industry:
Nonprofit