The Resource Generation division is responsible for raising the funds necessary for United Way of Greater St. Louis to meet its mission of helping people live their best possible lives. All Resource Generation team members are committed to providing high quality prospecting, cultivating, service delivery and stewardship of donors to make their giving easy, impactful and personally meaningful.
Serving as an internal service providing partner, the Donor Data & Research Specialist plays an essential role in the division’s efforts through the effective and efficient implementation of established processes for research and data entry, export, reporting, management and analysis for corporate and individual donors and services. This position is tasked with ensuring that Resource Generation team members have quality data, efficient access to reports and actionable insights to drive donor acquisition, retention and giving.
Areas of Responsibility:
- Develop and maintain standard and custom queries to extract data from existing databases.
- Serve as primary liaison with Vice President, Data Quality & Management to ensure consistent application or organization-wide data quality and use processes and policies.
- Compile database, research data, prepare analysis and reports, to include daily, weekly and specialized reports needed for annual campaign and year-round donor engagement, as required.
- Conduct research on assigned donor prospects and maintain up-to-date donor profiles for use in retention, engagement and increased giving.
- Develop and revise mailing lists for solicitations with assistance from organization and individual segment stakeholders.
- Leads database maintenance and quality improvement through regular updates, trouble shooting, merging accounts, and identifying data elements that require annual review and updates.
- Ensure consistent implementation, and recommend improvements, of up-to-date policies and processes for areas of responsibility.
- Participate in the development of processes to ensure collaboration, integration and alignment of Resource Generation teams and shared service partners across United Way.
- Continually research and share opportunities, best practices, trends and benchmark data to inform United Way and its efforts to attract, retain and engage donors.
- Actively participate in identified opportunities for professional growth, including supervisory and team meetings, trainings, and organization-wide events.
- Establish positive relationships with related internal partners, corporate, charitable, civic, community and government organizations, providing accurate and quality customer service and information to external clients and stakeholders for all inquiries.
- Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.
All work contributes to the attainment of the following strategic plan initiatives:
- Clearly articulate and communicate UW’s value proposition.
- Partner with companies/organizations to achieve CSR, philanthropic and community engagement goals.
- Cultivate and engage HNW donors to deepen their UW relationship and giving through donor advised funds, major gifts and planned giving.
- Guide individuals to help them achieve their personal social responsibility goals.
- Generate grant revenue from government, tax credits, foundation and HNW individuals for prioritized initiatives.
- Increase the value and visibility of the Volunteer Center for corporate and community clients.
Educational Background:
Bachelor’s degree in business, sales, communications, or nonprofit management; or equivalent, in job-related areas
Skills/Experience:
- Minimum of 3 years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)
- Demonstrated ability to gather, analyze and summarize data for use in planning, service delivery and continuous quality improvement efforts
- Excellent written and verbal communication skills
- Specific knowledge of best practices in data management, reporting and analysis
- Understanding and supportive of United Way and its philosophy, goals and role in the community
- Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community
- Ability to efficiently and accurately work under time and performance pressure
- Projects and maintains a positive and professional attitude
- Demonstrated commitment to meeting the both expressed and unmet needs of internal and external clients
- Demonstrated decision-making ability based on excellent judgement applied within the context of operating policies and processes and organizational values
- Hold self and others accountable for high quality, timely, and effective results
- Comfort in a fast paced, rapidly shifting and evolving workplace
- Works well independently and within teams as a member and/or leader
- Innovative and open to exploring and implementing new ideas
- Demonstrated understanding of diversity, equity, and inclusionary practices
- High level of integrity with demonstrated ability to exercise tact and good judgment
- Ability to manage multiple projects and prioritize tasks in a matrixed organization structure
- Excellent follow-up and follow-through skills
- Strong strategic thinking skills
- Proficient in Microsoft Office and demonstrated ability to learn new technology applications. Experience in CRM software, Salesforce and data analysis applications preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 29 2019
Active Until:
Mar 1 2019
Hiring Organization:
United Way Worldwide
industry:
Nonprofit