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Direct Services Program Manager

This job is no longer available

St. Louis, MO, USA
Full-time

Position functions as a key component of the Community Response Department, a sub-division of the Performance and Evaluation Division.   Position is responsible for all programmatic, compliance and reporting aspects of direct support programs such as 100 Neediest Cases and Emergency Food and Shelter Program Grants.

Areas of Responsibility: 

Provide oversight, structure and guidance to manage and implement: 

  • Day to day program operations
  • Partner agency activities ( training, case submission/intake, distribution of donations, liaison for adoptions) 
  • Volunteer management activities ( recruitment, training, supervision, recognition)
  • Campaign activities (marketing and solicitation strategies, follow-up for donations  and matching gifts)
  • Allocations process for the distribution of monetary donations to eligible cases
  • 100NC/2-1-1 Holiday Assistance (process to review cases and allocate monetary assistance)
  • Tier one System Administration and Reporting
  • Work with internal departments to ensure complete deployment of the program and continuous improvement activities.

Emergency Food and Shelter Program (EFSP) Administration:  

  • Manage all aspects to provide oversight, structure and guidance for six EFSP jurisdictions (St. Louis City, St. Louis County, and Jefferson County in Missouri; and Madison, Monroe and St. Clair Counties in Illinois).  Manage the duties of the Emergency Food and Shelter Local Boards for all six jurisdictions to allocate EFSP funds to local organizations providing food, housing and energy assistance to persons at risk of hunger and homelessness.  

Manage responsibilities for each jurisdiction and implement administrative duties to:

  • Plan and convene meetings of Local Board representatives as necessary
  • Announce availability of EFSP funds and determine  funding service categories 
  • Review grant applications submitted for EFSP funding and select  local organizations to receive funds 
  • Allocate funding amounts for selected organizations
  • Monitor all funded Local Recipient Organization (LRO)  activities, payments/spending, and reporting for compliance according to National EFSP guidelines
  • Submit all required Local Board Plans, LB/LRO reports, forms and documents according to National EFSP guidelines and due dates.  
  • Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.

Key Accountabilities:  

  • Organizing programs and activities in accordance with the mission and goals of the organization
  • Developing new programs to support the strategic direction of the organization
  • Creating and managing short, intermediate and long-term goals
  • Developing a budget, fundraising and operating plan for the program
  • Developing an evaluation method to assess program strengths and identify areas for improvement
  • Managing a volunteer team with a diverse array of talents and responsibilities
  • Ensuring goals are met in areas including agency satisfaction, volunteer engagement and stakeholder engagement
  • Implementing and managing changes and interventions to ensure project goals are achieved
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status throughout its life cycle
  • Analyzing program risks and creating solutions to mitigate
  • Working on strategy with the marketing and stakeholder teams
Educational Background: 
Bachelor degree or master degree in business or related field
Skills/Experience: 
  • Proven experience in program management
  • Proven stakeholder management skills
  • Proven experience managing a volunteer team
  • Experience using computers for a variety of tasks
  • Ability to learn and master legacy systems and reporting in support of assigned programs
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Understanding of project management

Organization Info

United Way Worldwide

Overview
Headquarters: 
Alexandria, VA, United States
Annual Budget : 
$100-500M
Founded: 
1934
About Us
Mission: 

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Mar 12 2018
Active Until: 
Apr 13 2018
Hiring Organization: 
United Way Worldwide
industry: 
Nonprofit