Assists patients in achieving the best possible health outcome by facilitating access to ACS PR patient services as well as community resources to assist with cancer-related needs such as lodging, support programs and financial assistance. Serve as primary point of contact for patient-related incoming calls and services requests. Develops and maintains strong working relationships with field staff, volunteers, vendors and health care systems.
Areas of Responsibility:
- Conducts needs assessments.
- Helps patients complete treatment protocol by removing barriers to care and connecting to appropriate lodging, support programs, financial assistance and other community resources.
- Systematically researches options and provides patients, caregivers and families with information regarding ACS PR programs and services, and other local and national cancer-related resources using approved data sources.
- Coordinates ACS PR lodging, support programs, financial assistance and other community resources.
- Provides courteous, timely and professional service to all internal and external customers/constituents, including patients, survivors, caregivers, health care professionals, volunteers and field staff partners
- Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs
- Escalates complex issues to the appropriate knowledgeable resource
- Manages incoming calls to the Center
- Develops professional relationships with referral sources and volunteers
- Completes follow up calls/correspondence with constituents
- Meets established quality and productivity goals for individuals and the Patient Service Center
- Adheres to all American Cancer Society privacy and confidentiality requirements
- Supports and collaborates with mission delivery staff to achieve goals and outcomes related to the ACS PR Mission and Nationwide Priorities
- Maintains a positive and professional work environment
- Performs other duties as assigned
Educational Background:
Bachelor’s degree preferred or equivalent combination of education and experience.
Skills/Experience:
- Three to five years’ experience of relevant experience in social work, patient services, public health or customer service preferred.
Demonstrates Mission Delivery Competencies:
- Collaborates, Communicates effectively, Decision quality, Drives results, Instills trust, Interpersonal savvy, Resourcefulness, Situational adaptability.
Other Skills:
- Bilingual (English/Spanish)
- Professional experience that includes exposure to medical terminology, social services programs or non-profit health organizations preferred
- Demonstrated effectiveness in problem-solving and crisis resolution skills
- Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups
- Strong time management skills with attention to detail and an ability to effectively prioritize a high caseload
- Case management experience is desirable.
- Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments
- Basic keyboard skills and proficiency with Microsoft Office required
- Independent self-starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment
- Ability to work effectively in a team environment
- Ability to sit for extended periods of time
- Computer work requirements for extended periods of time
- Comfort with extensive telephone contact
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 7 2019
Active Until:
Jul 7 2019
Hiring Organization:
American Cancer Society
industry:
Nonprofit