Housing Choices helps people with developmental disabilities to create individualized plans to pursue housing opportunities and independent living. Your job would be to ensure quality services for our clients – individuals with developmental disabilities – through management of the Housing Coordination (HC) program and supervision of an eight-person team of Housing Coordinators. You'll build relationships with other support providers, our funding agency (the San Andreas Regional Center, SARC), landlords, property managers, and the county Housing Authority. You'll also expand our growing network of housing providers who have experience with and welcome the opportunity to house people with developmental disabilities. Lastly, you'll further strengthen the Housing Coordination program using both quantitative data on client outcomes as well as your own insights developed working as part of our team.
1) Housing Coordination and Community Engagement:
Mentoring, recruiting, and hiring staff are vital to our program. Maintaining high quality service for clients means you'll provide staff with consistent training and support – coaching them on a regular basis to reach their and the organization's potential. At times, ensuring great client outcomes also means investigating clients' complaints about Housing Choices’ services, and you'll need to take appropriate action to resolve any issues.
To be successful, you'll assess community needs and opportunities. You'll regularly represent Housing Choices at community events and workshops; communicate with community leaders about Housing Choices’ capacity and priorities; and implement regular customer satisfaction surveys in order to recommend improvement areas.
2) Program Compliance & Financial Oversight:
To ensure sound fiscal footing, you'll analyze staff billing hours as well as program expenses. Responsibilities include:
- Monitor monthly billing and expenses: compare actuals to projected
- Make program and budget changes to address results of financial analysis; address staff performance issues as necessary
- Assist the Program Director to create the annual program budget
Housing Choices works closely with SARC Service Coordinators to secure billing authorization. You'll monitor the services our clients receive to make sure we're optimally assisting their housing goals. Additionally, you'll ensure legal compliance in the following areas:
- Monthly billing meets SARC's terms of service
- Housing Choices meets SARC reporting requirements for each client
- Housing Choices' fiduciary responsibilities to clients, including confidentiality, HIPAA and fair housing requirements
3) We're looking for a highly skilled supervisor who can motivate and train staff in a challenging housing landscape. Housing Choices is highly collaborative and team-oriented, and your management style should fit with our culture. You have great experience providing direct client service, integrity regarding ethical standards, and dedication to a diverse workplace. You balance your many responsibilities with ease and success.
Important characteristics/experience:
- Knowledge of affordable housing regulatory requirements
- In-depth knowledge of the landlord-tenant relationship
- Intermediate skills at common office computer programs like excel, word, gmail, and googledocs
- Ability to learn new computer programs quickly
Minimum Qualifications and Experience:
- Bilingual in Spanish/Vietnamese/Tagalog preferred
- BA or BS degree in Social Services or a relevant field, with a Masters in Social Work strongly preferred
- 3 years of experience in direct service, preferably for people with developmental disabilities
- 1 year of supervisory experience in related field or work
- 1 year of program management experience with budget and contract responsibilities
- Valid California Driver's License, have proof of automobile insurance and a clean driving record
- Department of Justice criminal background check
- First Aid/CPR training (we can help you get certified)
Starting Salary $55,000
Housing Choices offers Employee Benefits that include:
- health
- dental
- vision
- life long-term disability insurance and an Employee Assistance Program
- 401 (k) retirement plan, with an employer match of up to 3% of your compensation.
If interested in applying, please send cover letter and resume to Program Director, Dennise Jauregui at: [email protected].