Position: Shelter Program Manager
Classification: Exempt
Work Schedule: Full-time (40 hours per week) will include some day, evening, night, weekend & holiday hours.
Bilingual: English/Spanish Preferred
Agency Overview: La Casa de las Madres (La Casa) is a California not-for-profit corporation established to provide services for battered women and their children. Founded in 1976, La Casa is San Francisco’s oldest domestic violence program, providing comprehensive supportive services through an Emergency Shelter, 2-24 hour hotlines, non-residential Community Programs, and Community Education and Outreach Programs serving women, teens and children survivors of domestic violence.
Our Mission: La Casa de las Madres’ mission is to respond to calls for help from domestic violence victims, of all ages, 24 hours a day, 365 days a year. We give survivors the tools to transform their lives. We seek to prevent future violence by educating the community and by redefining public perceptions about domestic violence.
Position Summary: Under the direct supervision of the Program Director, the Shelter Program Manager is responsible for managing and overseeing the provision of emergency shelter program services and support to women, teens and their children. The Shelter Program Manager will directly supervise program and project staff responsible for service delivery at a confidentially located emergency shelter site. Responsibilities include, but are not limited to the following:
Responsibilities:
- Implement programs and delivery of services 24 hours a day, 365 days a year through effective management of agency staff and resources;
- Supervise all shelter staff in both service provision & personnel matters.
- Take an active role hiring, evaluation, supervisory, training, & disciplinary matters.
- Uphold and ensure compliance with personnel policies and procedures.
- Ensure implementation of daily operating procedures, safety protocols and administrative functions for residential program activities;
- Oversee timely collection of accurate client documentation and program service data collection in compliance with contract and grant reporting requirements;
- Create and maintain effective community partnerships;
- Support efforts to evaluate client satisfaction and program effectiveness (internal tools/external trends);
- Build and maintain effective working relationships with program/support staff located at multiple sites;
- Coordinate and participate in program specific meetings, staff meetings and in-service training;
- Provide 24-hour on-call emergency coverage for emergencies either directly or through delegation;
- Serve as an active member of La Casa’s management team; and
- Special projects and other duties as assigned.
Minimum Qualifications:
- Degree in Social Work/Nonprofit Administration/Business and 3 to 5 years related work experience or 5 plus years related work experience, managing people, preferably in a non-profit setting.
- Experience managing government grants and/or contracts.
- Verifiable supervisory experience and a commitment to team work.
- Bilingual: English/Spanish Preferred.
- Outstanding written, verbal and interpersonal communications skills.
- Proficient in Microsoft Office programs.
- Ability to meet multiple deadlines and multi-task.
- Demonstrated initiative and resourcefulness.
- Ability to meet the physical requirements of the job including lifting, carrying, pulling, pushing and walking up stairs (1 to 3 flights, multiple times a day).
- Verifiable completion of state mandated 40 hour domestic violence counselor training or will complete the next scheduled agency 40 hour domestic violence counselor training, including working one overnight shift at La Casa’s emergency shelter;
- Background check and clearance through DOJ Live scan fingerprinting required, La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance.
- Valid California Driver’s License, clean driving record and insurable under agency policy.
Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies in executing the essential functions of this position.
- Problem solving – identify and resolve problems in a timely manner by gathering and analyzing information skillfully.
- Interpersonal skills – maintain confidentiality, remain open to others’ ideas and exhibit a willingness to try new approaches.
- Managing Up - Ability to exercise good judgment and manage communications with supervisor and/or agency leadership.
- Oral communications – speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and ability to conduct meetings.
- Written communications – edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing – prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and security – actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
- Physical – meet the physical requirements of the job including lifting, carrying, pulling and pushing.
Compensation and Other Information: Salary: Salary will be commensurate with experience and qualifications. The Shelter Program Manager position is a full-time, exempt position requiring some flexibility that will include, on occasion, working evening and weekend hours in addition to providing 24-hour on-call emergency coverage for emergencies either directly or through delegation.
Excellent Benefit Package Includes: Option between two Kaiser health plans, HSA, vision, dental, life insurance, long term disability, employee assistance program, employee funded 403(b) retirement plan with employer match option, 12 paid holidays, 2 additional paid days off for employee’s birthday and work anniversary, and generous vacation plan (1.0 FTE tiered: 2.4 weeks in first year- up to 4.8 weeks at 4 years of service).
To Apply: Send resume with cover letter in PDF format to: [email protected] , or mail your cover letter and resume to: La Casa de las Madres - SPM, 1663 Mission Street, Suite 225, San Francisco, CA 94103.
La Casa de las Madres is an Equal Employment Opportunity Employer.