This position is for the purpose of helping with 2-1-1 incoming calls. By directing community members to essential resources, this position is key in providing resources and referrals. It is a part-time position, hours to be scheduled within regular business hours 2:00 p.m. – 6:00 p.m., Monday through Friday. Hours are subject to change as needed due to call volume demands.
Areas of Responsibility:
- Respond to requests from the community for information about available programs, volunteer opportunities, and human service agencies
- Maintain accurate record of calls received
- Request data from callers and accurately record in database
- Follow call process as required for quality or contract specifications
- Perform follow-up contacts with clients or service providers as needed
- Speak to those in crisis and connect to appropriate agency and/or de-escalate the situation
- Help with promoting the center by occasionally participating in public relation efforts
- Ensures email and after-hours messages are returned within 24 hours and provide necessary reports
- Available for holiday or disaster response phone coverage
- Performs other related duties as assigned by the supervisory personnel
Educational Background:
High School Diploma
Skills/Experience:
- Proven written and verbal communication skills, active and attentive listening
- Ability to resolve conflicts and difference through dialogue and open communication
- Ability to rebound from setbacks and adversity when facing difficult situations
- Actively learns through experimentation when tackling new problems, uses both successes and failures as learning and fodder.
- Builds strong client relationships and delivers client-centric solutions. Promotes a positive image of the organization, strives to resolve issues.
- Ability to sense others feelings and how they see things
- Ensures information is complete and accurate, follows up with others to ensure agreements and commitments have been fulfilled
- Ability to adopt and apply digital and technology applications in the workplace
- 1-2 years of related experience
- Demonstrated and documented ability to work with multiple software, databases, and other programs
- Proficient in Microsoft and Google Suite
- High standards of professional ethics and conduct
- Must be able to work in a professional manner with a wide variety of personalities and backgrounds
- Bilingual (Spanish and English) preferred but not required
Compensation/Benefits:
Salary: $20,000 to $30,000 per year
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 16 2019
Active Until:
Dec 16 2019
Hiring Organization:
United Way Worldwide
industry:
Nonprofit