This position is for the purpose of scheduling tax appointments for Utah Tax Help, during the busiest weeks of tax season. This position is temporary and will begin as early as January 14, 2019 for training. Scheduling will begin on January 23rd and end on April 3. This position will work 40 or 28 hours a week.
Areas of Responsibility:
- Respond to requests from the community to schedule appointments at free tax clinics around the state through call, text and chat
- Respond to VITA related questions when applicable
- Maintain accurate record of appointments made
- Request data from callers and accurately record in database
- Follow call process as required for quality and contract specifications
- Performs other related duties as assigned by the supervisory personne
Educational Background:
High School Diploma or higher AND related customer service experience
Skills/Experience:
- Be empathetic to the caller even when situation on the call might be difficult
- Strong communication skills and are able to give and receive feedback
- Build trust quickly on a call and communicate sometimes difficult information
- Take control of the call and set boundaries
- Work in a sometimes high stress environment
- Able to multitask and work with different programs on a daily basis
- Reliable and trustworthy both with their team and for the callers
- Be flexible since change is always happening on the call floor
QUALIFICATIONS
- Must be able to work in a professional manner with a wide variety of personalities and backgrounds
- Demonstrate strong written and oral communication skills both
- Demonstrate and document ability to work with multiple software, databases, and other programs
- Excellent interpersonal and problem solving skills
- High standards of professional ethics and conduct
- Bilingual (Spanish) preferred
Compensation/Benefits:
Salary: $20,000 to $30,000 per year
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 8 2018
Active Until:
Jan 9 2019
Hiring Organization:
United Way Worldwide
industry:
Nonprofit