Database Training Coordinator

THE ORGANIZATION
United Way of Salt Lake (UWSL) has made a promise to our community—to change the odds so all children and their families have the same chance to succeed in school and life. We have adopted a unique approach to community problem-solving called collective impact which allows us to directly engage with communities. Our workplace is fast-paced, friendly, and adaptive. At UWSL we believe in celebrating success, learning from failure, and ambitious goals. Our wages are competitive; the benefits package is comprehensive; perks like flexible schedules and staff parties make every day unique.

POSITION OVERVIEW
This position will work collaboratively with a small team to initiate partners into a data sharing system (Efforts to Outcomes, or ETO). They will meet with partners to understand their current systems for tracking data and their additional data needs. This role will design and conduct training for end users and maintain frequent communication with partners through the implementation process. In addition, this role will provide ongoing support to partners using the system, helping them to feel confident in using the data at their fingertips and empowered to make a difference for children and families in the community.

ESSENTIAL FUNCTIONS

1. Build and maintain strong relationships with the staff members at community partner organizations that capture and interact with programmatic data.
2. Develop a clear awareness of partner data needs and potential barriers
3. Ability to interact comfortably with all levels of staff at partner organizations
4. Maintain frequent communication with end users to ensure smooth adoption of the data system and supporting data usage
5. Engage, as appropriate, internal partnership staff around partner management decisions
6. Design and deliver training and technical assistance to partners on various topics (i.e. data security and sharing; ETO functionality and data entry; reports and queries; and use of data for continuous improvement around shared community-level outcomes).
7. Design curricula and communication materials
8. Conduct training and train-the-trainer sessions, in person and online using UWSL’s learning management system
9. Evaluate the efficacy of training and continuously iterate to improve the learning experience
10. Assist staff in aligning ETO data with partner performance measures; assist external partners in using their data for continuous improvement.
11. Identify potential areas for alignment among partners
12. Monitor data in ETO that directly relates to partner performance measures
13. Work with partners and Data Integration Manager to design standard reports
14. Work with community partners to design and implement a data sharing system (ETO) designed to track clients’ program enrollments and activities and/or attendance within those programs.
15. Identify partners’ needs and share findings with Data Integration Manager r and other team members
16. Ensure that key internal staff are involved in the implementation and are aware of progress
17. Respond to requests from partners in a timely fashion
18. Assist Data Integration Manager with technical tasks related to partner requests as needed
19. Assist end users in understanding their data and using it to adjust programming at an individual level
20. Performs other related duties as assigned by the supervisory personnel
     

REQUIRED COMPETENCIES

• Strong public speaking skills
• Proven experience in facilitating effective trainings or meetings
• Ability to foster trust and open communication with diverse stakeholders. Skills to recognize and address conflict and concerns.
• Ability to identify barriers and develop strategies to overcome them
• Comfortable working in a collaborative environment
• Ability to design and facilitate effective trainings on technical subject matter
• Strong written and in-person communication using clear, simple language that all stakeholders can understand
• Ability to synthesize information and translate complexity into simple solutions
• Proven ability to interpret data and use it to guide decision making
• Confidence and humility to ask questions, admit and address challenges, and “fail forward.”
• Basic knowledge of databases and/or learning management systems is preferred

QUALIFICATIONS

• Bachelor’s Degree in a relevant field
• Two years of experience with training, relationship management, or related field
• Proficient in Microsoft and Google suites

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met to perform the essential functions of this position. The employee is regularly required to communicate clearly in oral and written formats. The employee must be able to conduct in-person training, standing and/or sitting, in excess of 60 minutes. Typically, the employee may sit comfortably to do the work, however, there will be some walking, standing, bending, carrying light items, use of office equipment, etc. Special physical demands are not required to perform the work.           

SALARY INFORMATION & FLSA STATUS
This is a non-exempt position; salary depending on experience.

TO APPLY
Please visit https://uw.org/about/careers/ to apply for our current openings. A complete application will include a resume and cover letter. You may contact [email protected] if you have any questions regarding employment opportunities.