Behavioral Health Practice Manager

This job is no longer available

Search for More Jobs
Casa Esperanza, Inc.
Roxbury, MA , United States
Full-time

Job Description

Behavioral Health Practice Manager

Agency Summary:  Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza’s vision of the future is that all affected by addiction and mental illness are empowered to lead healthy and purposeful lives. Casa Esperanza has an operating budget of $5.2 million and more than $9 million in assets.

Behavioral Health Practice Manager

Job Summary: The BH Practice Manager, is responsible for the administrative supervision and management of the Outpatient programs, facilities, staff and clients. S/he will collaborate with the Director of Behavioral Health as well as senior management on a regular basis to ensure the provision of quality care in an outpatient behavioral health clinic serving individuals with addictions, mental illness and trauma related disorders. The BH Practice Manager must understand and hold the values of Casa Esperanza’s mission and vision and work to grow and enhance the behavioral health and outpatient services of the organization.

Areas of Responsibility: 

Responsibilities:

Clinical Services

  • Direct and supervise comprehensive, timely, and professional Intake and Assessment operations.
  • Ensure adequate staff coverage for the delivery of both scheduled and Open Access services.
  • Maintain an up-to-date waitlist and prioritize the Assessment and appropriate placement of all high-risk individuals.
  • Work closely with the Operations Department to ensure that all Outpatient clinics are safe, secure, and clean; and support an effective therapeutic and working environment.
  • Work closely with the Deputy Director, Director of Behavioral Health and Operations Department to ensure that Casa Esperanza Outpatient facilities meet all licensing, regulatory, accreditation, and funder standards and requirements.
  • Respond to internal and external data collection and reporting requests.
  • Direct and oversee all Quality Improvement data collection, reporting, and change projects at Casa Outpatient clinics to ensure the delivery of high quality services, positive patient outcomes, and excellent experience of care; including the implementation of quarterly Satisfaction Surveys.
  • Respond, as needed, to Outpatient client grievances and complaints.

EHR/Third Party Billing

  • Work with the HIT Manager to troubleshoot and coordinate resolution of problems arising from EHR technology and transitions.
  • Work with the Outpatient Receptionist, Residential Programs, Billing Specialists and Controller to manage client flow and coordinate outpatient third-party billing process, including timely documentation of notes.
  • Work with Controller to ensure that all billed services are reconciled with revenue received.
  • Manage client flow and clinician productivity to meet all billable hours and staff productivity targets on a weekly basis.
  • Work with the Deputy Director to develop and maintain a Compliance Matrix for each payer, and ensure that all applicable compliance requirements are reflected in evolv rules, ensure timely reassessment of all clients, and collaborate with the Medical Director and Director of Behavioral Health to ensure that all Utilization Review meets medical necessity guidelines.

Staff Supervision

  • Administrative Support staff including the Billing Specialist and Receptionist.
  • Ensure that all staff receive training and regular performance evaluation that supports the delivery of safe, effective, evidence-based, and culturally competent care.
  • Co-Facilitate weekly Treatment Team Meetings to ensure effective communication among team members, manage productivity, and quality assurance.
Educational Background: 
Master's Degree in Social work, psychology, counseling, or related field.
Knowledge of clinic operations
Understanding of third-party billing
Skills/Experience: 

Qualifications:

  • Master’s degree in social work, psychology, counseling, or related field required, licensed preferred
  • Two years’ experience working individuals living with co-occurring addiction, mental illness and/or other trauma related disorders
  • Attend all trainings and professional development opportunities as required.
  • Minimum of two years of supervisory experience in a clinical setting
  • Knowledge of appropriate community resources
  • Knowledge of the issues affecting people with HIV/AIDS, Hepatitis and other chronic diseases in recovery from substance abuse/mental illness
  • Experience with homelessness, domestic violence, and incarceration
  • Experience in crisis management and intervention
  • Strong verbal/written communication
  • Ability to work as both an effective team member and independently
  • Ability to meet the physical requirements and training requirements of the position
Job Function: 
Health Care Services

Organization Info

Casa Esperanza, Inc.

Overview
Headquarters: 
Roxbury, MA
Website: 
casaesperanza.org
Annual Budget : 
$1-5M
Size: 
51-200 employees
Founded: 
1984
About Us
Areas of Focus: 
Healthcare / Public Health
Mental Health / Crisis Intervention
Mission: 

Casa Esperanza, Inc. is a bilingual and bicultural behavioral health center that specializes in serving the Latino community in Massachusetts. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.

Programs: 

Casa Esperanza’s Men’s Program focuses on serving individuals:

  • struggling with alcohol or substance use, mental illness, and other chronic medical conditions
  • without secure and stable housing
  • living with HIV/AIDS
  • re-entering from incarceration

The program typically lasts 6-9 months, although all programming is tailored to the needs of each client and family.

All of Casa’s services are research-based and available in both Spanish and English. Our services include:

  • Substance abuse counseling
  • Care coordination and case management
  • Relapse prevention, anger management, life skills and other psycho education and therapeutic groups
  • Family education, reunification, and case management
  • Parenting education
  • Supervised visitation
  • HIV education, counseling, and case management
  • Tobacco cessation education and counseling
  • Recreational, wellness and stress management programming, including meditation, yoga, nutrition, running/walking groups, and sober social activities
  • Linkages to domestic violence, medical, legal, employment and educational services

Also available on campus:

  • Individual psychotherapy
  • Psychiatry
  • Primary care
  • Peer Recovery Coaching
  • HIV counseling and testing
  • Structured Outpatient Addictions Program
  • A range of therapeutic groups; including Seeking Safety, Recovery and Reentry, Relapse Prevention, DBT skills, Health and Recovery Peer program, Illness Management and Recovery, among others
  • Employment and education readiness, coaching and placement

Rumbo a Casa/The Way Home

Casa Esperanza Men’s Program provides specialized services to Latino men reentering from incarceration, funded by a grant from the US Substance Abuse and Mental Health Services Administration. Rumbo a Casa staff work closely with courts, corrections, probation, and parole to help reduce relapse and recidivism and foster long-term recovery in men struggling with co-occurring addictions and mental health disorders.

Assessment and assertive engagement strategies begin while individuals are still incarcerated, to ensure a successful transition to treatment and support in the community. Reentering citizens receive integrated substance use, mental health, and primary care treatment and comprehensive, reentry-oriented recovery support services. In addition to intensive case management to address immediate needs, there is a focus on developing and meeting long-term employment and education goals to help reentering citizens build meaningful, purposeful lives in the community.

Tu Bienestar/Your Wellness

Casa Esperanza Men’s Program offers specialized services to address the complex clinical needs of men living with HIV/AIDS and other chronic medical conditions. Clients receive on-campus access to integrated primary care, medical case management, psychiatry, mental health counseling, and peer and social supports. A dedicated Treatment Coordinator/Health Navigator provides culturally appropriate education and information about addiction, mental illness, HIV, and other chronic medical conditions using the RESPECT intervention; engages clients in groups that reduce isolation and stigma, while increasing health literacy and self-efficacy; provides counseling, coaching, and care coordination; and empowers clients with the skills, supports, and confidence necessary to navigate complex systems of care and make informed decisions about their health.

“At Casa Esperanza I stayed motivated because I had a plan for living. I learned to be independent, hold a job and reconnect with my family. That’s what gave me the strength to keep going.”

For more information or intakes please contact Casa Esperanza.

The Latinas y Niños Center is a six-to-twelve-month residential treatment program for women recovering from alcohol and drug addiction.

 

Casa Esperanza, Inc.’s Latinas y Niños Program focuses on serving adult women:

  • struggling with alcohol or substance use, mental illness, and other chronic medical conditions
  • without secure and stable housing
  • who are single, pregnant, and/or have children 10 years of age and under
  • living with HIV/AIDS
  • re-entering from incarceration

All of Casa’s services are research-based and available in both Spanish and English. Our services include:

  • Substance abuse counseling
  • Care coordination and case management
  • Relapse prevention, anger management, life skills and other psycho education and therapeutic groups
  • Family education, reunification, and case management with children 10 and under
  • Parenting education
  • Supervised visitation
  • HIV education, counseling, and case management
  • Tobacco cessation education and counseling
  • Recreational, wellness and stress management programming, including meditation, yoga, nutrition, running/walking groups, and sober social activities
  • Linkages to domestic violence, medical, legal, employment and educational services

Also available on campus:

  • Individual psychotherapy
  • Psychiatry
  • Primary care
  • Peer Recovery Coaching
  • HIV counseling and testing
  • Structured Outpatient Addictions Program
  • A range of therapeutic groups; including Seeking Safety, Recovery and Reentry, Relapse Prevention, DBT skills, Health and Recovery Peer program, Illness Management and Recovery, among others
  • Employment and education readiness, coaching and placement

Rumbo a Casa/The Way Home

Latinas y Niños offers specialized services to Latinas reentering from incarceration. Rumbo a Casa staff work closely with courts, corrections, probation, and parole to help reduce relapse and recidivism and foster long-term recovery. Assessment and assertive engagement strategies begin while individuals are still incarcerated, to ensure a more successful transition. In addition to integrated substance use, mental health, and primary care treatment and comprehensive, reentry-oriented recovery support services, there is a focus on developing and meeting long-term employment and education goals to help reentering citizens build meaningful, purposeful lives in the community.

Tu Bienestar/Your Wellness

Casa Esperanza delivers outreach and services to women at high risk for HIV, also funded by a SAMHSA grant. Tu Bienestar uses assertive outreach strategies to provide culturally appropriate HIV/STI/HEP education, information, counseling, and testing to Latinas living with addictions and mental illness using the RESPECT intervention. Health Navigators educate and empower at-risk Latinas to increase their awareness of HIV risk behaviors (including trauma-related behaviors), learn safer sex practices, and make informed decisions about their medical and behavioral health. They also provide care coordination and integrated addictions, mental health, and medical case management for women at risk for or living with HIV/AIDS and other chronic medical conditions.

“It was a big step to say ‘I need help’, but from day one, the staff and tools were there for me. It helped me discover a lot of things I didn’t realize about my life, but also helps me put the past in the past, and to look to the future. It gave back the strength to live, without using.”
-Latinas y  Niños Client

Salud y Sustento/Health & Wellness for Women

Latinas y Niños provides specialized services to pregnant and post-partum women, funded by a grant from the US Substance Abuse and Mental Health Services Administration (SAMHSA). These services are aimed at increasing safe and healthy pregnancies, improving birth outcomes, stabilizing families, building child-parent attachment, and reducing intergenerational transmission of trauma. Women receive integrated substance use, mental health, and medical and wellness services through a trauma-informed Health Home model. Individual and group trauma work using the Seeking Safety model supports women in their recovery, while Child-Parent Psychotherapy and Nurturing Program interventions help build parenting skills and healthy attachment between mothers and children. These interventions are supported by intensive family case management, employment and education support, and peer recovery coaching.

For more information or intakes please contact Casa Esperanza.

Familias Unidas Outpatient Services is a licensed, CARF-accredited mental health clinic that provides culturally competent, integrated substance use, mental health, and primary care services, including Greater Boston’s only Spanish-language Structured Outpatient Addictions Program (SOAP).

 

Services:

  • Comprehensive Assessment
  • Psychiatric Services, including Medication Evaluation and Management
  • Medication-Assisted Treatment, including: Suboxone, Vivitrol, Naltrexone
  • Structured Outpatient Addictions Program (SOAP)
  • Primary Care
  • HIV/HCV/STI Counseling and Testing
  • Recovery Support Services, including Case Management, Peer Recovery Coaching, and a Community Support Program

Individual, Family, and Group Psychotherapy, such as:

  • DBT Skills
  • Anger Management
  • Parenting in Early Recovery
  • Trauma and Recovery
  • Grief and Bereavement
  • Relapse Prevention
  • Dual Diagnosis
  • Dual Diagnosis for Court-Involved Individuals
  • Medication Management
  • Health and Peer Recovery Program

Our Commitment:

  • Walk-in services
  • All services available in Spanish and English
  • Experienced clinicians work as a multidisciplinary team
  • Confidentiality and mutual respect
  • Welcoming environment
  • Personalized treatment plan
  • Clear communication about treatment and progress

SOAP

The Enhanced Structured Outpatient Addictions Program (SOAP) is a day treatment program designed to address the needs of individuals with co-occurring substance use and mental health disorders. SOAP is for clients in early recovery who are at high risk for relapse and/or overdose and require a more intensive level of care than outpatient services or a step-down from inpatient services.

Led by our multidisciplinary team, the program is 3.5 hours per day, 5 days per week and includes:

  • Individual, family and group psychotherapy and psycho-education
  • Toxicology screening when clinically indicated
  • Recovery support services, including intensive case management, care coordination and service linkage, and access to peer recovery supports
  • Discharge, transition and aftercare planning and supports
  • Participants gain increased self-awareness, solid relapse prevention skills, a toolbox of coping strategies, and peer supports that will help them sustain recovery.

Casa Care

Casa Esperanza, Inc. recognizes the importance of promoting a holistic and integrated model of care, including addressing clients’ comprehensive medical needs. Casa works in partnership with Boston Health Care for the Homeless Program (BHCHP) to provide integrated primary care services to clients enrolled in Familias Unidas through our collaborative CasaCare program.

Services are provided by a licensed Nurse, Nurse Practitioner, or Physician’s Assistant who is part of the Familias Unidas Multidisciplinary Team and collaborates actively with other disciplines to provide integrated care.

Familias Unidas works to address health disparities by providing integrated, culturally competent services that meet the needs of the whole person.

Listing Stats

Post Date: 
Oct 30 2017
Active Until: 
Nov 30 2017
Hiring Organization: 
Casa Esperanza, Inc.
industry: 
Nonprofit