Reporting to the Senior Program Director, and in close collaboration with the Regional Directors, the Quality & Systems Improvement (QSI) Program Director is responsible for managing the American Heart Association’s (AHA) suite of QSI programs for new and existing customers. The Program Director will proactively partner with QSI Regional Directors to identify, prospect, and follow up on opportunities to engage/retain customers and build positive relations within the team and external parties. The position is also responsible for facilitating effective operations across the team and serving as a back-up to other QSI Program Directors to ensure affiliate and customer needs are consistently met.
This position can be based from an AHA office in Southern California.
- Manages assigned accounts to increase total cardiovascular disease discharge population coverage and contracts in a specific territory.
- Increases the number of hospitals eligible for award recognition by assisting with data entry review, records management, and reporting in a specific territory.
- Manages quarterly data reviews with accounts to ensure program progression.
- Consistently communicates new guidelines/resources to healthcare providers.
- Prepares meeting resources and manages deliverables.
- Oversees regional collaboratives.
- Serves as a partner and resource for local and regional departments of health.
- Effectively broaden the base of fully engaged volunteers, donors and other customers through the delivery of consistent, high-quality service.
Operations and Data Management:
- Manages daily operations within the assigned territory in accordance with established policies and procedures in AHA systems to provide for efficient, effective service to all internal and external customers within a timely manner.
- Manages the award recognition process for timely, accurate processing.
- Manage customer databases and utilize data to recruit new hospitals, retain current hospitals and assist Regional Directors with identifying opportunities.
- Coordinate and implement customer activities within the territory, staying within timelines and budget. Proactively communicate updates with the team to ensure timely progress toward objectives.
- Ensure 100% follow-up with assigned hospitals through conference leads, web registrant leads and National Education Series participants within 48 hours of receiving participant lists.
- Working knowledge of hospital-based quality improvement initiatives
- Ability to apply principles and practices of quality improvement and consultation
- Knowledge of marketing principles and ability to quickly adapt methods to meet mutual objectives
- Highly effective verbal, written and presentation skills. Ability to adapt communication to diverse audiences including hospitals, payers, suppliers, executives, multi-disciplinary teams, quality improvement organizations, health departments and the CDC
- Agility with ability to learn and apply new skills and knowledge quickly
- Experience with strategic planning and budgeting
- Technical proficiency in Microsoft Office applications and customer database programs
- Ability to travel as needed with valid driver's license, current auto insurance coverage and reliable transportation
- Professional experience with a voluntary health organization is strongly preferred