Salesforce/Database Administrator

Mission Focused

• Ability to link donor, volunteer, and advocates' aspiration to needs
• Ability to catalyze others' commitment to mission
• Strives vigorously to accomplish shared goals
• Separates one's own interests from organizational interests in order to make the best possible judgments for the organization

Relationship-Oriented

• Understands and motivates individuals and organizations
• Values diversity and inclusion
• Effectively communicates
• Treats others with respect and dignity
• Actively listens to and facilitates diverse input and contributions

Collaborator

• Seeks and shares knowledge of community
• Takes a collaborative approach to addressing issues
• Focuses on shared goals
• Mobilizes a broad range of sectors and resources

Results-Driven

• Has a searing focus on results and can effectively communicate goals and impact
• Advocates for support of education, income, and health
• Promotes innovation/willing to take risks
• Develops relationships to drive resources and results
• Has the necessary organizational skills to deliver on business model

Brand Steward

• Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
• Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose
• Demonstrates the values of the network; is a good system-citizen
• Is accountable and transparent with all stakeholders

Functional Competencies/Accountabilities:

Self-Management

• Presents oneself in an appropriate and professional manner. Communicates, acts, reacts, and responds appropriately in all situations. Effectively utilizes interpersonal skills and political astuteness to: engage with, lead and function as a member of a team as appropriate. Is trustworthy and acts with integrity, authenticity, humility, and in good faith; respecting others' opinions, priorities, values, and interest. Seeks to continuously improve interpersonal and professional skills.                                                        

Communication Skills

• Understands and uses empathy, compassion, and active listening. Is fully present and aware of subtleties and nuances such as body language and voice tonality to better understand what is important to constituents and how to connect and engage them with UW. Able to influence, persuade, present, request, sell, negotiate, and close a deal as appropriate.

Utilize and Acquire Knowledge

• Is forward-thinking, focused on what is possible, and seeks new tools and knowledge as needed. Is able to use technology when acquiring and utilizing knowledge, and is innovative and creative in its application. Seeks to continuously improve interpersonal and professional skills.

Demonstrates Social Responsibility and Stewardship

• Has a passion for the common good and affection for the community. Believes in social responsibility and inspires others to be socially responsible. Demonstrates courage and humility when working toward improving life in the community.

Additional Competencies and Required Skills:

• Problem solving – the individual identifies and resolves problems in a timely manner and gather and analyzes information skillfully.
• Customer Service – the individual manages difficult customer situations, responds promptly to customer needs and takes the initiative to serve all customers at a high level.
• Oral communication – the individual needs to be able to communicate technical concepts to non-technical staff to help them understand their responsibilities with regard to data integrity and database features and functions.
• Quality management – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/Organizing – the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and security – the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Required Skills:

• Salesforce Administration
• Salesforce NonProfit Success Pack
• Advanced SQL administration
• SQL Server Reporting Services (SSRS)
• SQL Server Integration Services (SSIS)
• SQL Server Analysis Services (SSAS)
• Advanced SQL query writing
• Stored procedures and views
• Knowledge of Data Management best practices
• Microsoft Business Intelligence stack
• PowerPivot, Power View, Power BI
• Experience with Visual Studio 2010/2012
• Knowledge of user interface usability best practices
• Advanced Microsoft Excel 2010/2013/2016
• Software Development Life Cycle
• Project Management
• System requirements elicitation
• Technical documentation

Desired Skills:

• Tableau
• Dimensional Modeling Data Warehousing Design

Work Experience, Education, and Training Required for this Position:

• 3-5 years related work experience;

Technical Knowledge:

• Advanced:   Salesforce administration, Nonprofit success pack, SQL, SSRS, SSIS, SSAS, Middleware, Power BI, Business Analysis
• Intermediate:   Project Management, Software Development Lifecycle

Physical Requirements:

• Work is primarily performed indoors, within an open office setting with a moderate noise level and occasional exposure to scents and odors
• Frequently required to sit/stand at computer in a stationary position
• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine
• Frequently required to move about inside the office for meetings, access to information, office equipment, etc. 
• Occasionally required to lift or move up to 30 pounds
• Occasionally required to reach with hands and arms
• Occasionally required to bend, stand, stoop, kneel, crouch and craw.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception