United Way of the Columbia-Willamette (UWCW) is seeking self-motivated, enthusiastic, and flexible individuals for two temporary, full-time Community Account Manager positions for its fall 2018 campaign. By raising funds to make schools, families, and communities stronger, you can help invest in our region’s kids so they are free from poverty and free to reach their potential. Compensation of $18/hour plus business-related expenses. This is a seasonal position; benefits are limited to sick leave and paid parking. Timeframe: 8/13/18 through 12/07/18. Position will remain open until filled and invitations for interviews will begin immediately. An Equal Opportunity Employer.
To help invest in our region’s kids by organizing fund drives within local companies to provide support for local human service programs. Skills to be developed include, but are not limited to: leadership, fund-raising, public speaking, and relationship-building. Tasks include meeting with company representatives to plan, implement, execute, and close United Way employee campaigns.
CAMs are required to successfully complete classroom training that will develop expanded knowledge in the following areas: awareness of community health and human service delivery systems, United Way of Columbia-Willamette (UWCW) business model, community organizing, fund-raising (as it relates to corporate and individual giving), consultative selling skills, relationship building, and making effective and inspirational presentations (group and one-on-one).
Classroom and on-the-job training are designed to build product knowledge and enhance professional skills. CAMs manage employee campaigns within assigned accounts to achieve established dollar goals. CAMs support United Way's commitment to providing excellent customer service by facilitating communication and relationship-building with key constituencies (local organizations, businesses, and individuals).
Corporate Account Management - 45%
- Provide effective consultation to help companies design effective employee giving campaigns
- Serve as primary liaison with employee campaign coordinators
- Develop and strengthen relationships with companies, donors, and volunteers
- Assist in the development and implementation of employee campaigns in a defined portfolio of companies, as well as supporting overall campaign efforts
- Identify companies and donors for staff to cultivate beyond the campaign period
Campaign Activities/Stewardship - 30%
- Make presentations to individuals and groups with the intent of asking for contributions to support the UWCW mission
- Receive coaching and feedback on utilizing storytelling to outline the positive impact United Way has on the community
- Act as a resource for external and internal audiences
- Play a significant role in securing funding for UWCW by motivating and asking target audiences to give.
- Participate in the organization’s annual thank-a-thon by making phone calls to donors, thanking them for their donations
- Arrange for speakers, tours, and materials to support UWCW messaging during campaigns
- Complete the entire employee campaign process with companies
- Execute strategic plan of Fundraising Committee
Data Management - 25%
- Manage CRM software for the preservation of account giving history, accurate contact data, acknowledgement letters and vital communications for each account in the assigned portfolio
Goals and Objectives - Daily
- Advocate for the advancement of UWCW in our community
- Raise funds to support the mission of UWCW
- Coordinate activities with Major and Planned Gifts and/or other UWCW departments
- Participate in meetings as directed
- Adhere to UWCW organizational policies and procedures
- Maintain professional and organizational standards while representing UWCW within external community
- Display a business professional appearance
- Display passion for UWCW’s mission
- Present an enthusiastic and pleasant demeanor to internal/external customers
- Maintain a service-oriented work ethic
- Demonstrate respect and appreciation for diversity
- Perform other related duties as assigned
Mission Focused
- Ability to link donor, volunteer, and advocates' aspiration to needs
- Ability to catalyze others' commitment to mission
- Strives vigorously to accomplish shared goals
- Separates one's own interests from organizational interests in order to make the best possible judgments for the organization
Collaborator
- Seeks and shares knowledge of community
- Takes a collaborative approach to addressing issues
- Focuses on shared goals
- Mobilizes a broad range of sectors and resources
Brand Steward
- Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
- Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose
- Demonstrates the values of the network; is a good system-citizen
- Is accountable and transparent with all stakeholders
Functional Competencies/Accountabilities:
Manage Relationships / Relationship-Oriented
Is able to communicate effectively to develop, grow, and sustain productive relationships. Knows how to capture and record relevant information and how to interpret and utilize the information to forge partnerships, collaborate, cultivate, grow, sustain, and strengthen internal and external relationships.
- Understands and motivates individuals and organizations
- Values diversity and inclusion
- Effectively communicates
- Treats others with respect and dignity
- Actively listens to and facilitates diverse input and contributions
Self-Management
- Presents oneself in an appropriate and professional manner. Communicates, acts, reacts, and responds appropriately in all situations. Effectively utilizes interpersonal skills and political astuteness to: engage with, lead and function as a member of a team as appropriate. Is trustworthy and acts with integrity, authenticity, humility, and in good faith; respecting others' opinions, priorities, values, and interest. Seeks to continuously improve interpersonal and professional skills.
Communication Skills
- Understands and uses empathy, compassion, and active listening. Is fully present and aware of subtleties and nuances such as body language and voice tonality to better understand what is important to constituents and how to connect and engage them with UW. Able to influence, persuade, present, request, sell, negotiate, and close a deal as appropriate.
Utilize and Acquire Knowledge
- Is forward-thinking, focused on what is possible, and seeks new tools and knowledge as needed. Is able to use technology when acquiring and utilizing knowledge, and is innovative and creative in its application. Seeks to continuously improve interpersonal and professional skills.
Achieve Results / Results-Driven
- Is personally accountable for the results they achieve. Is able to adapt quickly to ever-changing environments. Is organized, able to plan, think strategically, and is creative, innovative, and appropriately persistent. Is able to make decisions and willing to take risks when appropriate to achieve results and meet goals.
- Has a searing focus on results and can effectively communicate goals and impact
- Advocates for support of breaking the cycle of childhood poverty in our community
- Promotes innovation/willing to take risks
- Develops relationships to drive resources and results
- Has the necessary organizational skills to deliver on business model
Demonstrates Social Responsibility and Stewardship
- Has a passion for the common good and affection for the community. Believes in social responsibility and inspires others to be socially responsible. Demonstrates courage and humility when working toward improving life in the community.
Additional Competencies:
- Commitment to excellence and to providing exemplary customer service
- Strong desire and aptitude to be part of a team environment
- Positive attitude, flexible
- Ability to work well with a variety of people and in teams
- Dynamic, engaging, and articulate public speaker
- Ability to quickly articulate UWCW’s mission and work and effectively convey achievements through effective presentations
- Ability to address tough questions effectively and respond with concise information
- Possesses exceptional time management skills
- Ability to juggle multiple tasks and appointments and work in a fast-paced, high energy environment
- Punctual and reliable
- Thorough and detail oriented
- Good basic math skills
- Ability to perform basic statistical analysis, plan, set goals, provide leadership and motivate groups of people
- Ability to read, write, and understand English
Supervision and Working Relationships:
Supervisory Direction Received:
- Position works under the general direction of the Lead Community Account Manager
- Requires planning and arranging of own work in relation to overall set objectives of portfolio
- Work subject to review and evaluation by supervisor
Working Relationships: United Way staff, other CAMs, company leaders, employee campaign leaders, donors, and others in our community.
Supervises: No direct reports.
Education, Skills, Experience, and Training Required for this Position:
- Work experiences that align with the position’s requirements; Bachelor’s degree in Business, Marketing, Communications, or a related field; or a comparable combination of experience and education
- Focused sales/marketing experience with an applied emphasis on customer relationship building preferred; demonstrated success with effective listening skills
- Ability to manage a portfolio of assigned accounts
- Demonstrated public speaking experience
Technical Knowledge:
- Proficiency with Microsoft Office and Outlook required (currently used organizationally)
- Proficient computer skills (familiarity with customer relationship management systems preferred)
- Must have valid driver’s license, automobile insurance, and access to a reliable vehicle.
Physical Requirements:
- Work is primarily performed indoors, within an open office setting with a moderate noise level and occasional exposure to scents.
- Frequently required to sit/stand at computer in a stationery position.
- Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine.
- Frequently required to move about inside the office for meetings, access to information, office equipment, etc.
- Frequently required to travel outside the office to meetings, events, and to pick up contributions in other office and indoor settings.
- Frequently required to bend, reach, and lift up to 50 pounds, loading campaign materials into and out of vehicle throughout the day.