The Data Coordinator supports and advances United Way of Greater Portland’s (UWGP) mission of improving lives through strategic and methodical collection, synthesis, retrieval, and analysis of data to inform various United Way of Greater Portland activities and programs.
This position reports to the Director, Data Management and works with all departments to provide data reports, serving both internal and external stakeholders.
Key focus areas and initiatives include: campaign performance reporting, marketing program performance reporting, community investment process reporting, organizational dashboards, and project implementation assistance for digital constituent communications platforms such as Digital Services and Phone2Action.
- Creates and provides timely reports for all organizational departments as requested.
- Ensures adherence to business processes and procedures to ensure consistent inputs and outputs of data with UWGPs Constituent Relationship Management (CRM) database (Andar).
- Promotes efficient, effective, and accurate data capture and entry to ensure data integrity and reliable reports and historical analysis.
- Develops processes to augment relationship management efforts with donors, volunteers, advocates, and partner organizations.
- Responsible for annual organization-wide collection and submission of accurate data to United Way Worldwide such as the Database II report, the Global Results Framework, and other reports.
- Designs and implements tracking and reporting solutions to mine the databases for stakeholder measurement and analysis of donor, volunteer, advocacy, and grant recipient activity.
- Assists with administration, uploading, downloading, and reporting for Andar, Blackbaud, Digital Service (Salesforce), Phone2Action, Office 365, and other applications.
- Assists with training and guidance on Andar, Blackbaud, Office 365 and other software applications, processes, and functions.
- Designs and supports processes that foster strong relationships with companies, individuals, community leaders, and agency partners.
- Assists with aggregating and update data for funded partner report data, CI grant reports, marketing materials, and Thrive2027 dashboard.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work during peak times.
Travel
Travel is infrequent and primarily local during the business day, although some out-of-area and overnight travel may be expected for purposes of training.
- Demonstrated professional experience in database reporting or administration.
- Commitment to excellence and to the mission of UWGP.
- Strong detail orientation and focus on accuracy.
- Track record of achieving results.
- Problem solving – ability to recognize courses of action that can be taken to handle problems and apply contingency plans to solve those problems.
- Self-motivated – ability to reach a goal or perform a task with little supervision or direction.
- Customer-Oriented – desire to serve clients by focusing on meeting their needs, understanding their concerns and seeking to build trust.
- Growth mindset and continuous improvement focus.
- Effective written and verbal communication.
- Strong computer skills with comfort and experience in Microsoft Office suite including Excel, Access and data base administration.
- Ability to manipulate and synthesize data.
- Ability to provide clear graphical representations of data.
- Must be authorized to work in the United States.
Other
- Demonstrate UWGP’s Core Values in all internal and external interactions.
- Participate as a team member in departmental and organizational activities.
- Champion exceptional service both internally and externally.
- Perform other duties as opportunities are presented and/or assigned.