Responsible for entering all constituent and donor data into Raisers Edge for chapters that have elected to use Centralized Financial Services. Ensure entry of donor gifts and donor acknowledgement is performed accurately and in a timely manner with proper donation coding. Works directly with Sr. Manager to complete special projects and to update, enforce, and provide input on all processes and procedures within the donor care function. Ensures an exceptional level of customer service is provided to chapters and donors.
Areas of Responsibility:
- Receives cash and in-kind deposits from chapters and review gift coding for reasonableness and accuracy.
- Performs data entry of donor gift information into Raiser’s Edge accurately and timely.
- Completes entries of special gifts such as stock donations, in kind donations, pledges, etc.
- Imports donation and donor information into Raiser’s Edge.
- Prepares donor acknowledgement letters.
- Updates and maintains chapter acknowledgement letter templates, donor care processing forms and documented procedures in conjunction with the Donor Care team and Senior Manager, Accounting Support.
- Maintain and manage positive relationships with Chapter staff and members of the CFS team in order to work in a collaborative and cohesive environment.
- Manages Raiser’s Edge-based reports, queries and exports for Chapters, Finance and auditors.
- Reviews chapter database information and performs maintenance and clean-up of data as needed.
- Assist with gathering of information and documents for annual audit process.
- Work with the Donor Care team and Senior Manager, Accounting Support on special projects.
- Performs other job related duties, as assigned.
Working Conditions:
- Work in an office environment.
- Typically work a traditional Monday – Friday work week, within normal business hours.
Educational Background:
High school diploma or general education degree (GED) required. Bachelor’s degree or equivalent working experience preferred.
Skills/Experience:
- Exhibits exceptional customer service skills; ability to work professionally with employees, chapters, and all levels of staff.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
- Demonstrated experience with Raiser’s Edge.
- Ability to manage large volumes of data entry on an ongoing basis.
- Effective written and verbal communication skills.
- Ability to handle highly confidential and sensitive information.
Qualifications:
- Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
- Minimum 1 - 2 years of customer service or donor-facing experience is helpful.
- Working knowledge of nonprofit organizations is highly recommended.
- Strong experience working with Microsoft Office applications required, especially Excel and Word.
- Experience with Raiser’s Edge software preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 18 2018
Active Until:
Jul 19 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit