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Database Manager

This job is no longer available

North Charleston, SC, USANorth CharlestonSCUSA
Full-time

Database Manager’s primary responsibility is to ensure organizational effectiveness and efficiency by overseeing the Andar database systems including the maintenance, training and project management of this critical system. 

Areas of Responsibility: 
  • Ensure that the organizational database (Andar 360) is maintained, integrated, and kept up- to date with latest enhancements and versions. Serve as the lead contact with the software provider and interface with the organization on database issues as needed.
  • Lead cross functional teams as the Andar 360 Super Users Project Team lead to achieve broad organization use of Andar 360. Lead efforts to develop protocols and procedures; perform data and usage audits; lead module vetting, selection, adoption and implementation efforts; and manage all new and continuing user training across the organization. 
  • Provide support to the campaign pledge process by creating and communicating pledge-entry processes, inputting summary information for all campaign pledges, managing the designation process, processing billing reminders/statements and annual donor tax receipts. Assist Finance and Resource Development with questions of correct data assignment of pledges and payments and reconcile pledge information on a regular basis.
  • Coordinate with all divisions for specific module usage needs for implementation, troubleshooting or general assistance. Provide troubleshooting expertise for all departments including the creation and maintenance of Data Mining Operations (DMOs) and other reporting.

ADDITIONAL RESPONSIBILITIES

  • Provide training and other technical consultations as needed
  • Respond to customer inquiries on CRM related issues
  • Maintain positive working relationships with Resource Development, Community Impact and Marketing & Communications staff through timely and professional responses to inquiries, troubleshooting and solutions-focus for known and emerging areas of improvement
  • Collaborate with other finance staff for issue resolution and process improvements within the campaign pledge process
  • Participates as a champion, project lead, and/or member of organizational development teams as required.
  • Complete Andar training as appropriate when offered
Educational Background: 
Bachelor’s degree in business management or a related field and 1 year or more of database management experience,
Skills/Experience: 
  • Education is flexible based on years of experience in database management.
  • OR any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position

EXPERIENCE

  • Minimum 1 year of database management experience; familiarity with Andar experience preferred
  • Project management experience minimum 1 year

Skills & Competencies

  • Demonstrated project management skills and ability to balance competing priorities
  • Ability to recognize hurdles/obstacles and to broker collaborative problem-solving and issue resolution
  • Ability to be flexible and adapt to changes in work flow
  • Excellent interpersonal skills and effective oral and written communication that supports the understanding and usage of the CRM system by all staff
  • Strong attention to detail
  • Demonstrates professional knowledge including CRM database management, ability to read and interpret technical equipment manuals, operating and maintenance instructions, and procedure manuals
Compensation/Benefits: 

Salary: $41,000 to $50,000 per year

Organization Info

United Way Worldwide

Overview
Headquarters: 
Alexandria, VA, United States
Annual Budget : 
$100-500M
Founded: 
1934
About Us
Mission: 

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Feb 9 2019
Active Until: 
Mar 10 2019
Hiring Organization: 
United Way Worldwide
industry: 
Nonprofit