FHI 360 is seeking applications for a Senior Quality Improvement Specialist for an anticipated project in Niger and Burkina Faso. The objective of the activity will be to improve access to and quality of high impact health, nutrition, and family planning services at the community, primary health facility, and referral facility levels and integrate these initiatives, where possible, with broader related programming in targeted fragile regions. The Specialist will be responsible for leading and designing a quality improvement strategy to improve clinical and non-clinical quality of services, providing technical assistance to government entities, health facility, and community level health service providers to integrate QI activities into existing service models. This position will be based in Maradi, Zinder or Tillabéri regions, Niger and is anticipated to report to the project’s Technical Director. Recruitment is contingent upon successful award of the project and the selection of the final applicant is subject to USAID approval.
- Provide strategic leadership and oversight for the design and evaluation of the community and facility-based quality improvement activities.
- Provide technical support to the implementation of quality improvement activities to improve quality of health services for health, family planning, and nutrition.
- Ensure program activities are evidence-based, adapted to local context and reflect state-of-the-art knowledge and best practices in quality improvement.
- Develop government partners’ ability to conduct quality improvement-related training and develop capacity of facility and community-level structures to do the same in a timely and cost-effective manner.
- Collaborate with government, project partners, and stakeholders to integrate QI components into their current pre-service and in-service education programming, including both training manuals and materials and for in-person training sessions and mentorship activities.
- Serve as the primary point of contact for technical working groups for content area of quality improvement.
- Lead the development of the improvement monitoring system, in coordination with the M&E officer(s) to ensure collection of comprehensive monitoring data for facility and community-based quality indicators and develop responsive programmatic activities or course correction, for review and approval by the Technical Director and regional government leadership.
- Integrate the use of QI into the project activities so that it is not implemented in silo from other activities that have the potential/objective to improve service quality (training, supervision, etc.)
- Contribute content on improvement activities and participate in development of work plans, quarterly and annual reports, financial reports, and any other reports required by USAID.
- Collaborate with advisors leading other technical content areas to ensure activities are integrated, aligned, efficient and comprehensive.
- Ensure compliance with company and government standards.
- Document, present, and publish results and lessons learned.
- Supervise and coordinate activities of project staff at national regional offices and serve as a technical advisor to field level counterparts.
- Support performance management and professional development of direct reports, including ongoing feedback, coaching, and career support.
- At least 7 years’ experience in public health, including RMNCH programs.
- Experience providing direct leadership of professional and support staff, and oversight and evaluation of staff performance and deliverables.
- Experience in providing training and mentorship at the national, regional, and department levels; experience training on quality improvement models including QI Collaboratives and Plan-Do-Study-Act (PDSA) cycles strongly preferred.
- Knowledge of high impact interventions in reproductive, maternal, newborn and child health, and nutrition.
- Experience with USAID-funded programs preferred.
- Knowledge of and work experience in the Sahel preferred.
- Willingness to travel to support all project sites.
- Demonstrated ability to create and maintain effective working relations with senior Government personnel, international organizations, NGO partners, host country governments, and U.S. Government Agencies.
- Professional level of oral and written fluency in English and French.
- Relevant computer software skills, including at a minimum, MS Office, etc.
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