Back to top

Manager, IT Operations

This job is no longer available

New York, NY, USA

The successful Manager, IT Operations, will need to be customer focused, possess excellent problem-solving abilities, intermediate level network & server skills and strong communication skills. They are responsible for managing and supporting the company's networked computer systems and infrastructure, Web properties, cloud-based technologies, telephones and the connectivity of computer and network systems to ensure the stable operation of the business.  The position will have contact with all levels of UWNYC Staff, Board members and other key partners and stakeholders.

This role is also responsible for monitoring and assessing potential network risks and developing plans to deal with such incidents as well as project managing the implementation of all network technology and telecommunications systems with our network partners.

Areas of Responsibility: 
  • Maintain accounts and profiles, network shares and user’s permissions to various software systems
  • General IT repair and maintenance, providing support and assistance to users on hardware, software, and networking issues, this includes some remote users as well;
  • Able to write effective reports, instruction manuals and system documentation
  • Install, support and maintain both physical and virtual network servers and appliances
  • Establish network specifications by conferring with users, analyzing workflow, access, information, and security requirements, designing router/firewall administration, including interface configuration and routing protocols
  • Work with customers (internal and external) and vendors/suppliers to resolve issues, mitigate risks, and realize opportunity
  • Participate in special projects as assigned
Educational Background: 
BS/BA degree or an equivalent combination of education and 4 or more years’ experience managing a network for a medium or large size company.  Industry standard certifications such as: CCNA, or CISSP are preferred
  • Experience with implementation and management of servers, virtual servers, networks, routers, firewalls and Microsoft Azure
  • Must be able to support desktop users and Office applications 
  • Ability to work within tight timeframes and simultaneously manage the network infrastructure
  • Strong skills with Microsoft Server (build and manage) and Cisco systems
  • Experience with network capacity planning, network security principles, and general network management best practices
  • Strong attention to detail, organizational skills and discretion with confidential information
  • Personable, innovative and quick thinker
  • Strong oral and written communication skills, including presentation and facilitation skills
  • Knowledge of VOIP systems
  • Adaptable, multi-task oriented and able to prioritize and meet both rigid and fluid deadlines
  • Demonstrated poise, tact, integrity and professionalism
  • Able to gain responsibilities, manage projects and solve problems with minimal supervision
  • Ability to lead by example

Salary: $61,000 to $70,000 per year

Organization Info

United Way Worldwide

Alexandria, VA, United States
Annual Budget : 
About Us

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Jul 9 2019
Active Until: 
Aug 9 2019
Hiring Organization: 
United Way Worldwide