Stewardship Manager, President's Circle

Planned Parenthood Federation of America (PPFA) is the nation’s leading women’s health care provider, educator, and advocate, serving women, men, teens and families. For over 100 years, PPFA has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.
Planned Parenthood Federation of America (PPFA) is seeking an effective and impactful Stewardship Manager, President’s Circle whom will be responsible for the development and implementation of the high-touch donor stewardship strategies of the President’s Circle mid-level giving program. The Stewardship Manager will also use donor profiles and behavioral metrics to help develop a segment of high-value mid-level donors that will benefit from additional stewardship and personal outreach with the objective of upgrading within the mid-level pipeline and beyond. The manager will execute premium level stewardship techniques in one of many fashion with a personal outreach. 

DUTIES AND RESPONSIBILITIES

• With guidance from Associate Director, leads the stewardship operation of mid-level program ($25+ million in annual revenue).
• Develops a segment of high-value mid-level donors using donor profiles and behavioral metrics.
• Executes premium level stewardship techniques using personalized direct marketing techniques and outreach. Including thank you calls and emails, special invitations, follow up to survey responses, lift notes, attending events, etc.
• Proven ability to prioritize donor interactions as assigned by the Associate Director and follow-up via phone, email and mail with a high level of professionalism and in a time sensitive manner.
• Create and manage the cultivation and stewardship communication model; engaging with key stakeholders in a timely manner and with accurate execution.
• Develops and responds to family foundation requests, proposals, reports to ensure deadlines are met.
• In coordination with the Production Specialist, manages the planning and execution of stewardship production elements for a variety of campaigns.
• Manages the research of mid-level donors to identify capacity and interest to develop the pipeline of growth.
• Point person for Donor Services on inbound President’s Circle requests and communications. Collaborates closely with PMG, Research, Donor Relations, and Development Systems.
• Works collaboratively with affiliate colleagues across the nation and specifically with participants in the Collaborative Fundraising Program.
• Gains the esteem of all partners as an expert in the mid-level field of successful program management.
• Will maintain a high level of knowledge and expertise in Team Approach and Blackbaud CRM to include comprehensive understanding of how the database works and is managed.
• Uses skills to query, export and for reporting on program efforts. Uses excellent database judgment and problem-solving skills.
• Maintains a high level of donor confidentiality.
• Provide general assistance to the Associate Director Stewardship & Engagement in managing various aspects of program.
• Models PPFA’s best practices in building collegial and productive working relationships with interdivisional and affiliate partners. 

REQUIREMENTS / TECHNICAL EXPERTISE

• Bachelor’s degree is required.
• 3-5 years non-profit, campaign or agency relevant experience with direct response.
• Annual fund or direct response experience required. Proven database management skills and the ability to utilize research tools.
• Computer skills, including Microsoft Word, Excel and Donor databases like Team Approach/BlackBaud CRM. 

PERSONAL QUALITIES /OTHER ATTRIBUTES

• Strong communication skills, both oral and written; ability to multi-task in a fast paced deadline oriented environment; tolerance of and sensitivity to diversity; and ability to complete multiple tasks with poise, accuracy, and confidence.
• Ability to work collaboratively and flexibly with a dynamic fast-moving team under pressure of tight deadlines.
• Strong organizational and problem-solving skills, with the ability to address multiple problems and issues; attention to detail. 

TRAVEL

• 0-25%

*LI-CF1
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY 
Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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