The role of the 3-1-1 Project Specialist is to create policies and procedures for the 2-1-1/3-1-1 collaboration, aid in implementation of the 3-1-1 program for the City of Georgetown, ensure Navigators have all necessary information to respond intelligently to 3-1-1 calls.
Areas of Responsibility:
- Work closely with City of Georgetown staff to acquire information for database
- Respond to each inquirer in a professional, non-judgmental and culturally-appropriate manner, providing Create policies and procedures for 3-1-1 program
- Assist in implementation of 3-1-1 program
- Active and persistent update and maintenance of resources for 3-1-1
- Knowledgeable of human service system and maintain cooperative working relationships with area service providers
- Communicate changes in program services to United Way staff and volunteers
- Represents United Way of the Bluegrass at meetings, events, presentations, and other such activities as requested or required
- Attends and participates in All Staff Meetings.
- Assists in development and follow through of department work plan.
- Assures uninterrupted day-to-day operations.
- Makes presentations to community groups to promote United Way and its work
- Supports the fundraising efforts of United Way of the Bluegrass
- Provides support of all Community Investment functions
- Provides staff support at United Way functions and events
- Other Duties as Assigned
Educational Background:
Bachelor’s degree from four-year college or university preferred
Skills/Experience:
- Minimum of 2-3 years related experience in a 3-1-1 program or other related field preferred or sufficient combination of education and experience.
Skill requirements:
- Strong organizational skills
- Strong time-management skills
- A positive commitment and ability to work with people from diverse educational and cultural backgrounds.
- Be open and flexible in communication with special populations.
- Excellent oral and written communication skills
- Effective problem solver and decision maker
- Computer proficiency: MS Office Suite; database knowledge a plus
Compensation/Benefits:
Salary for this position is $35,000 - $39,000 to start depending on experience, knowledge and skill. United Way of Bluegrass provides an array of benefits including health insurance, paid time off and a 401k retirement plan among others.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 2 2018
Active Until:
May 2 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit