Job Purpose:
The Community Impact Pro engages diverse stakeholders to accurately and effectively assess community needs and strategically guides United Way to contribute to the community’s priorities. Influences and inspires community leaders to partner with United Way to create and implement programs that serve and add value to the community. The CI Pro is an expert on community issues and challenges and has a thorough knowledge of the data trends, research, and environment and community stakeholders. Proactively works to address complex issues by providing leadership around gathering, interpreting and using relevant data to inform and drive strategy development. The CI Pro works to build organizational capacity through volunteer collaboration and to develop high-impact, meaningful volunteer opportunities that increase revenue, impact, outcomes, and influence.
Core Competencies:
Mission Focused: Ability to link donor, volunteer, and advocates’ aspiration to needs. Communicate effectively and with passion “the story” of the organization’s work to engage and energize donors, volunteers, advocates, and all other constituents in the community.
Relationship Oriented: Understands what motivates individuals and organizations. Acknowledges and thanks others for their contribution. Initiates contact and interacts in a constructive way with diverse people to generate enthusiasm for the work.
Collaborator: Seeks and shares knowledge of community. Builds consensus and support with diverse stakeholders by exchanging information, identifying mutual interests, suggesting collaborative approaches and/or offering compromises.
Results Driven: Focuses on results and can effectively communicate goals and impact. Sets and maintains high performance standards for self and other that support the organization’s strategic plan.
Brand Steward: Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal): Fosters and supports the principles and values of the organization.
Functional Competencies:
Drive for Stakeholder Success: Has a business mindset. Understands major sources of revenue and the specific role Community Impact plays in engaging different kinds of donors to generate revenue. Crafts and deploys messaging specifically designed to connect and engage donors with United Way’s mission. Uses knowledge of donors and community needs to create and frame community impact work as an investment opportunity.
Effective Communication: Ability to influence others. Understands the needs, interests, and values of our audience. Ability to craft and deliver communications that resonates with and inspires others to commit and engage with United Way.
Adaptability and Change Management: Manages ambiguity with high tolerance and continues to drive toward results. Operates with transparency. Strives to provide staff and partners with as much clarity and stability as possible.
Cross-functional Capability and Collaboration: Is team oriented. Champions the best idea rather than their idea. Recognizes and advocates for the team. Avoids taking sole credit for work. Recognizes and gives credit to others for great work.
Community Impact Competencies:
Strategic Community Collaboration: Facilitates community conversations. Listens and seeks information from the community. Engages in activities to understand community aspirations, and authentically restates the community’s agenda from the community’s perspective. Shares information with community. Is consistently present and visible in the community.
Deep Community Expertise: Gathers data. Understands, analyzes, and uses community and social data to create effective community solutions. Asks insightful and provocative questions regarding community needs, resources, and values.
Product Development and Implementation: Develops strategy. Collaborates with Resource Development to understand and jointly establish target goals and outcomes. Conducts research and develops strategies to achieve organizational goals. Identifies United Way and other community partners’ role in strategy implementation.
Donor Influence: Understands donors. Engages and participates in fundraising efforts and initiatives. Volunteers and actively participates in projects, special events, cross-functional teams or workgroups that support the work of the entire organization.
Volunteer Engagement: Plans for strategic volunteer engagement. Based on specific impact goals, creates a plan for achieving one or more goals that addresses such things as kind and number of volunteers needed, what staff members need to be involved, action steps to achieve the goals, and impact and success measures. Identifies other resources required to achieve goals. Provides information to create different types of communications that will connect with different types of volunteers.
Advocacy and Public Policy: Has an advocacy mindset. Sees opportunities instead of obstacles. Is committed to helping others. Takes action to help others. Understands different types of advocate roles (e.g. Defender, Protector, Promoter, Mediator, Monitor, Teacher, etc.) and plays the role they are best suited to play in different circumstances.
Personnel Reporting to Director
- Case Manager for Family Emergency Services
- Mission United Director
- Volunteer Specialist
- Master Teacher
Technical Skills:
- Proficiency in Microsoft Word, Excel, and Publisher
- Ability to learn skills and instruct team members on the use of automated tools
- Ability to design program logic models, define outputs and outcomes, and instruct community partners in designing their own logic models
Salary Range: $39,000 to 44,000