The Family Service Coordinator supports and assists families as they identify and meet their own goals through a case management model aligned with the Family Partnership Agreements for the Early Head Start and Head Start Families. This position also assists with the completion of the child health requirements and other required screenings and assessments along with assisting parents in learning about and using community resources; working with parents on goal setting; encouraging parent involvement and participation in their child’s education. The Family Service Coordinator supports the larger system of social services coordinated by Head Start/Early Head Start by supporting the goals of the program. The position may involve reassignment of caseloads and/or center location as deemed necessary for program operations.
As a front line representative of Save the Children, the Family Service Coordinator is required to ensure the safety and security of Head Start children and families that he/she comes in contact with adhering to the agency’s values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
As a Save the Children employee who will come into contact with children on a routine basis, you are expected to prevent child abuse in every situation by striving, through mental awareness, good practice and training to minimize risk to children. You must take positive steps to protect children who may be a subject of concern and report and respond to any instance of child abuse and promote training and awareness around all child safeguarding obligations.
- Provide support to all families within his/her caseload, including relationship development, developing Family Partnership Agreements, goal-setting process, and assisting in the research to obtaining necessary community services and supports
- Works closely with the Family Service Specialist and Family Service Worker and all content areas to assure successful collaboration in maintaining children/family files and privacy.
- Responsible for child recruitment and maintaining a consistent enrollment for the program.
- Enters and assists in tracking information regarding ERSEA.
- Provides family support services to all families in caseload, including relationship development, developing Family Partnership Agreements, goal-setting process, and assisting in the research to obtaining necessary community services and supports.
- Ensure regular communication with families regarding screening, assessments, and surveys in order to provide needed information regarding medical and social services as needed.
- Ensure health requirements are met according to Head Start Performance Standards while maintain strict confidentiality.
- Assist in the monitoring and reporting of family related services to appropriate Head Start superiors.
- Work with the Information Specialist to enter and track information regarding family services and ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance).
- Responsible for maintaining full enrollment, with a 72-hour turn around to fill vacancies, program-wide; performing up-to-date recordkeeping and data entry.
- Provide logistical support for Policy Council meetings one time per month.
- Submit accurate information in a timely manner, including: written documentation, scheduled reports, and mandated reports.
- Serve as advisor on family services to the teaching staff.
- Attend case coordination meetings with appropriate staff, to fully integrate services.
- Help to develop a program wide Leadership training for Policy Council Members.
- Participate in an individualized continuing education plan including CPR and First Aid.
- Ability to effectively demonstrate sound judgment, using discretion as it relates to individual cases.
- Maintains open communication with management regarding case load and progress.
- Builds effective working relationships within the organization, works independently and as a team member.
- Perform other related duties as assigned.
- Three years’ work experience in a position that directly relates to the provision and management of Family services for young children and their families following the Head Start Health program procedures, policies and standards.
- Basic Microsoft office software capabilities.
- General knowledge of program management, planning, reporting, budgeting, administration, purchasing systems management, supervision/personnel management, and public relations.
- Knowledge of facilities, transportation, technology and food service management.
- Ability to supervise staff and manage a multifaceted program, multi-task, work independently and as part of a team, and exercise professional judgment.
- Ability to establish and maintain effective working relationships with agency staff, children, families, and outside agencies.
- Effective communication, problem solving, organizational, and time management skills.