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RealSense Volunteer Coordinator

This job is no longer available

Jacksonville, FL, USAJacksonvilleFLUSA

The function of this position is to support the volunteer activities of the Volunteer Income Tax Assistance (VITA) tax program within the Community Impact department, and to provide a connection to the Volunteer and Community Engagement department. Specifically:

  • Ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season
  • Provide leadership to plan, implement and evaluate strategies for volunteer recruitment, training, and retention within the VITA tax program
  • Develop a year-round stewardship plan to align VITA program volunteers with United Way and community volunteer opportunities
  • Serve as the liaison for RealSense and Volunteer and Community Engagement teams
Areas of Responsibility: 
  • Have an in-depth knowledge of the VITA program and its requirements, including IRS reporting timelines and guidelines
  • Lead the recruitment, placement and retention of VITA program volunteers to ensure all tax sites have adequate volunteer coverage
  • Respond promptly to IRS volunteer requests and provide status updates to IRS
  • Assist in the development of the schedule for all VITA volunteer training classes (classes generally conducted in December and January). Conduct training sessions as necessary and determined by the Tax Program Manager
  • Ensure all VITA program volunteers are IRS-certified to the appropriate level and aware of IRS Quality Site Requirements
  • Understand IRS certification/record-keeping requirements and procedures
  • Maintain VITA program volunteer IRS-certification documentation. Ensure volunteer reporting and communication deadlines to IRS are met
  • Ensure Site Coordinators have appropriate IRS-required documentation on all site volunteers
  • Maintain accurate and current records on all VITA volunteers, using Get Connected, including tracking of hours worked and monthly activity reports
  • Manage communications with volunteers and Site Coordinators throughout the recruitment, training and placement processes
  • Coordinate the end-of-season distribution of certificates, thank-you letters, swag, etc. to all RealSense volunteers, within a designated time frame
  • Coordinate IRS awards to long-term volunteers (10 year, 20 year, etc.)
  • Ensure CPE credit paperwork is provided to the IRS for those volunteers requesting it
  • Collect client and volunteer success stories used to highlight program activities
  • Assist the Tax Program Manager in planning and executing tax site-related events (such as Tax Blitz Day and May Days)
  • Assist with signature volunteer events, including planning for VITA volunteer recognition such as an awards event, and ensuring all volunteers are invited
  • Establish year-round engagement opportunities for VITA volunteers
  • Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way Marketing department
  • Provide insight and connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department
Educational Background: 
High school diploma required. Two-year college degree preferred.
  • Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)
  • Must possess good work ethic; come to work when scheduled and on time
  • Must possess good telephone etiquette; professional appearance
  • Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)
  • 2-4 years progressively responsible, related experience
  • Excellent planning, organizing, verbal/written and PC skills
  • Experience in the area of volunteer development and training
  • Excellent interpersonal, written and oral communication skills
  • Ability to manage multiple projects simultaneously
  • Experience in planning, policy design, and spreadsheet analysis
  • Familiarity with VITA tax site processes and software
  • Strong detail orientation

Salary: $20,000 to $30,000 per year

Job Function: 

Organization Info

United Way Worldwide

Alexandria, VA, United States
Annual Budget : 
About Us

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Mar 14 2019
Active Until: 
Apr 14 2019
Hiring Organization: 
United Way Worldwide