Back to top

Manager, Strategic Engagement & Stewardship

This job is no longer available

Jacksonville, FL, USA
Full-time

The Manager of Strategic Engagement & Stewardship develops organizational priorities to establish deeper connections with individuals through volunteerism and engagement. This position supports United Way’s strategic framework goals to connect impact and resources. The position will lead the development and implementation of a strategic, integrated and collaborative approach to steward committed United Way volunteers and to drive impact in the areas of youth success, financial stability and health. The position will also help build and deepen relationships with people who care about Northeast Florida by leading an approach to lead individual volunteers to donor opportunities. In addition, long-range strategic priorities will be monitored and tracked against volunteer trends by using Get Connected (a volunteer management database), StratusLive (CRM tool) and Salesforce Philanthropy Cloud (an employee engagement platform). The manager position is a cross-functional role focused to drive data analytics in partnership with marketing, community impact and resource development teams to steward individual and corporate volunteers with a goal of increasing gifts and connectivity to United Way’s mission and brand.

Areas of Responsibility: 
  • Develop and execute a volunteer strategy for integrating resource development, marketing and communications and community impact
  • Develop and implement an organizational recruitment, management, retention and recognition plan for volunteers
  • Enhance and implement volunteer management programs that include United Way orientation to establish a deeper connection of individual volunteers with United Way’s mission and vision
  • Develop and manage strategies to engage youth and young adult audiences, including social innovation and community service opportunities
  • Manage and update the volunteer management and internship policy handbook in partnership with human resources for internal staff
  • Develop and lead data management process to ensure that all individual volunteers are managed and tracked accurately and timely information is available for department reporting
  • Develop a process that interconnects data from the volunteer management system to the CRM and Salesforce Philanthropy Cloud tools
  • Manage strategic intersections to support Salesforce Philanthropy Cloud implementation in partnership with resource development, marketing and community impact, including content for volunteer module
  • Lead social innovation strategies to support young adult engagement including the Upstream initiative and other college and university partnerships
  • Evaluate and continuously improve the strategic engagement strategies using data and qualitative feedback from individual participants
  • Create strategies in partnership with resource development and marketing teams to convert volunteers to donors
  • Develop schedules engagement touchpoints for individual volunteers in partnership with marketing and communications
  • Research and establish a volunteer recognition program with clearly defined goals and objectives
  • Lead a process that includes regular dashboard and reporting on volunteer activities and trends within the organization
  • Candidates must also possess proven track record of event planning/management, volunteering, and an ability to communicate effectively to and engage diverse audiences.
Educational Background: 
Bachelor’s Degree (minimum)
Skills/Experience: 
  • Experience: Three or more years of related experience to include volunteer recruitment and management, community outreach and program management
  • Excellent at strategy development
  • Strong technology and reporting experience
  • Planning and organizational skills with the ability to provide short and long term planning
  • Excellent oral, written and digital communication skills
  • Outstanding analytical skills
  • Knowledge of resource development and its connectivity to volunteerism a plus
  • Must have own vehicle and appropriate insurance- some fieldwork is required
Compensation/Benefits: 

Salary: $31,000 to $40,000 per year

Organization Info

United Way Worldwide

Overview
Headquarters: 
Alexandria, VA, United States
Annual Budget : 
$100-500M
Founded: 
1934
About Us
Mission: 

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Nov 23 2018
Active Until: 
Dec 23 2018
Hiring Organization: 
United Way Worldwide
industry: 
Nonprofit