At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.
Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. Call Center Specialists may be called upon to de-escalate stressful situations, as well as serve as the first point of contact for crisis calls including callers demonstrating suicidal ideology. Specialists may also be involved in follow up communications, intake for specialized programs or services, outbound calls, basic database maintenance and community outreach.
- Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.
- Inbound call experience or prior information and referral experience strongly preferred.
- Excellent verbal and written communication skills.
- Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file.
- Ability to work effectively under stress.
- Ability to use good judgment and assessment techniques.
- Ability to work with minimal supervision.
- Ability to work variable shifts. (For example: variable shifts Monday through Friday, 7 a.m. to 7 p.m. Part-time staff will work designated shifts as assigned.)
- Overtime as assigned.
Salary: $31,000 to $40,000 per year