The VITA Program Specialist is a part of the OC Free Tax Prep Campaign team and provides courteous and prompt support to callers of the Campaign Appointment Hotline. The VITA Program Specialist will answer telephone calls regarding the 2019 Filing Season, Earned Income Tax Credits, and Free Tax Prep Campaign qualifications. Program Specialist will screen and direct qualified callers to available free tax preparation sites in Orange County and/or schedule appointments for qualified callers through an online scheduling system.
Areas of Responsibility:
Under the direction of the Project Manager the Program Specialist will:
- Complete necessary VITA training and certification tests
- Attend Hotline Training
- Respond to all Appointment Hotline phone calls providing courteous and accurate service
- Screen callers for free tax filing eligibility
- Schedule free tax filing appointments for callers when appropriate
- Direct callers to available free tax preparation sites when appropriate
- Direct callers to 2-1-1 OC for needs outside of free tax filing services
- Direct callers to OCUW’s Covered CA Enrollment Counselors when appropriate
- Attend relevant meetings and committees as directed by Project Manager
- Assist at free tax preparation events when needed as an Assistant Site Coordinator, Tax Preparer, and Quality Reviewer
- Complete additional related tasks when requested
Educational Background:
GED and/or some college experience
Skills/Experience:
The ideal VITA Program Specialist will have the following education and skill requirements:
- Excellent verbal communication, listening, and problem solving skills
- Be computer literate and have comfort scheduling callers through an on-line database system
- Experience with hotline, call-center, or customer service preferred
- Ability to work independently in a fast-paced setting
- Ability to successfully complete IRS VITA training and certification requirements through the Advanced Level
Training:
- All staff are required to pass (at minimum) the online IRS certifications in Basic, Advanced, and Health Savings Account once hired.
- Training is online and in-person through IRS and OC United Way.
- Exams are multiple choice and open book.
- While all training is self-paced and can be completed online, you will be offered several days in-house to complete your certifications in December or January.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is required to talk and hear in-person and on the phone.
- The employee is often required to sit and use their hands and fingers to handle or feel.
- The employee is required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 23 2018
Active Until:
Nov 23 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit