Manager, MIS

ESSENTIAL DUTIES/RESPONSIBILITIES:

• In coordination with external providers, the Manager plans, organizes, coordinates and directs the AUW MIS program including needs analysis, vendor selection, procurement, security, application development & maintenance and operational services.
• Represents MIS on the AUW Management Team as required.  Prepares and administers the MIS annual budget, IT resource plan and work plan.
• Primary technical point of contact and contract manager for external providers supplying equipment or services to support AUW’s IT Infrastructure, applications, MIS operations and technology-based initiatives and projects like the phone and speech privacy systems. 
• Maintains the MIS equipment inventory and MIS service or equipment contracts to include servers, printers, backbone infrastructure, work stations, fax machines, the phone system and the IT aspects of the AUW Website (content management is the responsibility of the Marketing & Communications Department).
• Operates a help desk service for IT-related issues. Troubleshoots system, applications and/or user problems and corrects or trains the user as appropriate. Maintains records of service calls to highlight recurring system problems or user training needs. Analyzes records to determine root causes of problems and identifies remediation options; implements selected remediation options.
• Formulates, implements, trains staff and ensures compliance with current, new or revised MIS policies, practices and procedures.
• Conceptualizes and identifies possible uses for programs and applications of current computer systems and their expansion or modification to meet future needs, decrease cost or increase productivity.
• Provides for the protection of AUW systems and trains the staff on security threat avoidance. Assesses and corrects identified discrepancies in the security of the entire AUW IT infrastructure. Implements, maintains and ensures currency of AUW’s IT security measures and systems.
• Maintains surveillance of security threats and the operating effectiveness of implemented IT security measures. 
• Develops, refines and maintains the Business Continuity and Disaster Recovery annex of the AUW Crisis Preparedness and Response Plan. Responsible for ensuring that staff is appropriately trained in BC/DR procedures and that the plan is tested at least once a year.
• Supervises the duties and responsibilities of Associate, Database Management.
• AUW system administrator for Andar. Maintains currency in Andar operations. Leads technical aspects of the implementation of Andar-based initiatives and trains appropriate staff in initiative-based processes to ensure continuity of operations. Ensures that the primary users of Andar are familiar with the system’s capabilities and trains them to maximize the effectiveness and efficiency of our Andar-based operations. 
• Trains Andar users to conduct data-mining and other research activities as needed to support AUW initiatives. Performs unique Andar data-mining as requested.
• Takes initiative in optimizing information systems operations and working with staff to address cross-functional business needs.
• Supports organizational initiatives and promotes a positive working environment that is conducive to teamwork.
• Work Schedule:  Monday - Friday 8:00 a.m. – 5:00 p.m.  Additional hours will be required on an as-needed basis.