We are looking for a caring and dedicated Program Manager for our Open Your Heart to a Senior program in the Westmoreland County area. The Open Your Heart to a Senior (OYHS) program improves the quality of life for seniors living in their homes and community by engaging local interfaith, business, government, and community leaders to identify individual senior’s needs, train and match volunteers to address those needs, and raise the needed resources to operate individual OYHS sites. In this role, you will manage the operations of an Open Your Heart to a Senior site(s) as a member of the Greensburg office of the United Way of Southwestern PA. The Program Manager also performs on-going assessments of seniors’ service requests/needs and volunteer matching, management, support and training.
Areas of Responsibility:
- Receive and process referrals from older adults, family members and other care givers
- Manage the intake and on-going assessment of care recipients and volunteer participants
- Manage the timely and accurate electronic data input relevant to prospect, recipient, volunteer, donor and service records within the defined area of service
- Recruit, train, and supervise volunteers
- Develop relationships with funding sources and write local grants for program funding
- Monitor matches between volunteers and care recipients
- Plan annual volunteer recognition event
- Work with the Open Your Heart to a Senior Steering Committee to implement and participate in the development of fundraising activities and events
- Meet with clergy and/or administrative groups at faith communities
- Present a monthly report to the Open Your Heart to a Senior Steering Committee
- Keep accurate records by obtaining necessary information from volunteers and referrals
- Assist in outreach efforts by working with faith communities, civic groups, and other services providers as needed
- Have a working knowledge of services in the community and making referrals to these agencies when appropriate
- Promote the mission of United Way of Southwestern PA and the Open Your Heart to a Senior program within both the community at large and faith community
- Design a targeted strategy for making presentations to groups
- Attend meetings and interface with other agencies as needed
- Work with the Open Your Heart to a Senior Steering Committee and United Way of Southwestern PA Greensburg Office in the development and monitoring of the budget
- Work with Open Your Heart to a Senior Steering Committee to recruit additional members to serve on the steering committee and as participants of the coalition
- As circumstances dictate, periodically provide supportive services to clients that are typically provided by volunteers
- Perform other duties as assigned by Open Your Heart to a Senior Steering Committee Chairperson, personnel committee chair and United Way of Southwestern PA Greensburg office
Educational Background:
Bachelor’s degree in a human service field and/or equivalent combination of education and experience
Skills/Experience:
- Excellent customer relations management required to provide the highest quality service and creative resolution-focused communications
- Effective public speaking, volunteer and community facilitation and training
- Able to understand, implement and gain support for established organizational and programmatic policies and procedures
- Able to independently draft and send routine memos and letters using appropriate professional and supportive language
- Management of the timely and accurate electronic data input relevant to prospect, recipient, volunteer, donor and service records within the defined area of service
- Effective written and verbal communications skills; responding to requests, questions and concerns in congruence with organizational and programmatic policies and procedures
- Excellent organizational skills
- Computer literacy, with a working knowledge of Microsoft Office software
- Experience working with older adults
- Experience with recruiting, screening and training volunteers
- Public relations skills and ability to do public speaking in a variety of settings
- Experience in coordinating and implementing programs and services, working with committees and coalitions in achieving service, resource and fundraising goals
- The ability to travel locally, as well as some overnight travel
- Must have valid driver’s license and personal use of a vehicle
- An understanding of and respect for various expressions of faith in the community
- Openness and flexibility in working with diverse groups
- Enthusiasm for working collaboratively on community issues and in implementing the mission and philosophy of both the United Way of Southwestern PA and the Open Your Heart to a Senior program
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 1 2019
Active Until:
Oct 1 2019
Hiring Organization:
United Way Worldwide
industry:
Nonprofit