Oversees and organizes donation (pledge) processing through staffing, auditing and archive scanning. Maintenance of CRM database and data entry of “special handling” pledges Grand Rapids.
Areas of Responsibility:
- Oversees pledge processing
- Recruits, trains and schedules temporary staff for data entry and archive scanning
- Prioritizes and organizes pledge envelopes for data entry
- Data entry
- Audits data entry by temporary staff
- Archive scanning
- Answers staff questions regarding current or past pledges.
- Data entry of all “Special Handling” pledges for Grand Rapids (major gifts)
- Data maintenance and clean-up of donor data prepare files for upload.
- Works with Resource Development staff on entering additional biographical data.
- Works closely with Finance staff in maintaining designation portion of database and designation processing.
- Generate standard campaign reports.
- Monitor Donor ePledge LiveChat.
- Create basic ePledge online giving platforms for workplace campaigns not requiring customization.
- Works closely with CRM and Donors Services Manager on developing and maintaining all data standards and protocols.
Direction of Others:
- Directly supervises temporary Data Entry staff.
Complexity:
- Ability to work independently with minimal supervision.
- Moderate level of analytical skills.
- High level of attention to detail.
- High degree of confidentiality.
- High degree of stress during Campaign time (Sept-Jan) due to increased workload.
Independent Judgment and Consequence of Errors:
- Moderate level of independent thinking and judgment.
- Moderate level of decision making.
- Limited skills in either area could lead to errors in pledge processing that could compromise the integrity of the organization.
Educational Background:
Associates Degree in Business Management, Office Administration, Accounting/Finance, or Computer Information Systems.
Skills/Experience:
- Bachelors Degree preferred.
- 1 to 3 years job related experience.
- 1+ year's management experience.
- Proficiency and accuracy in data entry. Ability to type/enter 35 words per minute.
- Basic understanding of a relational database.
- High level of organization and prioritization skills.
- Demonstrated ability to manage multiple projects with set deadlines/guidelines.
- Demonstrated ability to work within a team-based environment.
- Demonstrated analytical skills.
- Proficient in Microsoft Office computer applications preferred.
Physical Demands/Work Environment:
- Employee is regularly required to sit, stand, walk, reach with hands and arms, talk and hear.
- Moderate level of stress caused from tight deadlines.
- Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.
- Occasional work outside of normal business hours.
- Moderate office noise level.
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 3 2019
Active Until:
Aug 3 2019
Hiring Organization:
United Way Worldwide
industry:
Nonprofit