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Helpline Assistant

This job is no longer available

Franklin, IN, USAFranklinINUSA

United Way of Johnson County is looking for an entry-level social work or human services candidate for the new Helpline Assistant position.  The Helpline Assistant would join an existing team of six staff to assume the daily responsibilities of the Helpline program, including answering over 1,500 calls each year from Johnson County residents in need of resource and referral information; maintaining and building relationships with community resources; and completing required documentation of callers’ needs and referrals made.  The Helpline Assistant will report to the Impact Director and work closely with the Impact Director on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention). 

Areas of Responsibility: 
  • Manage daily Helpline operations to ensure high quality of services.  
    • Answer all Helpline calls and provide resource and referral information to callers and keep accurate data collection of callers’ needs, referrals made, and other statistical information
    • Develop and manage all information and referral databases.
    • Research, develop and assist in the production of resource directories.
    • Assist in updating community information.
    • Maintain and update all Helpline forms.
    • Produce monthly, quarterly and annual statistical client reports.
    • Orient and train all new volunteer data entry assistants
  • Assist No Place to Call Home Program 
  • Assist the Impact Director with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation
  • Assist Impact Director with the Christmas assistance program, including phone support for applicants and donors and data entry of applications
  • Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off
Educational Background: 
Bachelor’s degree and/or experience in a human service related field
  • Operational knowledge of information and referral services
  • Knowledge of social service agencies
  • Community relations in resourcing and networking
  • Compassionate and empathetic to client situations
  • Strong listening and critical thinking skills
  • Realistic approach to addressing clients’ needs and understanding the parameters of services available
  • Communication, written, presentation and interpersonal skills
  • Project management skills
  • Ability to handle multiple tasks
  • Proficient with Microsoft office products, specifically Word, Excel and PowerPoint
  • Experience working with volunteers
  • Available to work some evenings and weekends

Salary: $31,000 to $40,000 per year

Organization Info

United Way Worldwide

Alexandria, VA, United States
Annual Budget : 
About Us

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Mar 13 2019
Active Until: 
Apr 13 2019
Hiring Organization: 
United Way Worldwide