This role plays an important part in the fundraising, retention and acquisitions strategies of the agency. A large focus of this role is providing a supporter centric experience. By doing so, it allows our supporters to have a stronger connection with Save the Children.
Areas of Responsibility:
- Initiate and respond to supporter requests by phone, email, social media and mail in a manner consistent with quality, strategy, and production standards that promotes supporter retention and contributes to fundraising while accurately promoting Save’s brand. Professionally and enthusiastically engage and appreciate supporters to assist in the acquisition, retention and fundraising of both current and new supporters. (80%)
- Process administrative duties and projects as assigned. Track and record all necessary data in Save’s CRM or other data capture program. Perform data maintenance by researching and managing follow-up on assigned files. Perform other duties as may be required. (20%)
Educational Background:
High School or Technical/Vocational Degree
Skills/Experience:
- You have a minimum 2-3 years' years of customer engagement experience in a call center, retail, fundraising, recruiting or sales environment
- Prior experience with MS products (Microsoft Word) and customer database.
- Excellent written/oral communication skills and strong interpersonal skills
Preferred Qualifications
- Bachelor’s degree
- Demonstrated ability to manage and effectively prioritize competing priorities
- Demonstrated ability to multi task
- Detail oriented with strong organizational skills
- Demonstrates a positive and ambitious attitude
- Experience in non-profit a plus
- Energetic, enthusiastic, relationship builder
- Ability to quickly and positively adapt to change
Compensation/Benefits:
- Meaningful work, with a knowledge that you are changing the lives of children all around the world
- A family friendly work environment
- Highly collaborative and innovative teams
- Generous paid vacation days, holidays, family leave days, and sick time
- Healthcare plans including medical, dental, and life insurance
- Retirement savings account with matching company contributions
- Structured and formalized management development and coaching programs for mid and senior level managers
- Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities as well as language learning opportunities
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 11 2018
Active Until:
Mar 11 2018
Hiring Organization:
Save the Children US
industry:
Nonprofit