Role: Virtual Engagement Coordinator
Department: Community Impact - LSP
Reports to: LSP Project Manager
The Virtual Engagement Coordinator is responsible for executing all outreach and engagement activities withing the LSP Connect Pilot. The Virtual Engagement Coordinator will manage a team of peer leaders, monitor and manage LSP social media engagement, identify and share relevant resources and referrals, write and create relevant content, and assist with alleviating crises and moving program participants towards self-sufficiency.
Areas of Responsibility:
- Engage LSP Connect pilot participants through creating content to be shared through social media. Monitor online social media conversations daily.
- Manage 9 peer leaders - set goals and priorities, conduct regular check-ins, execute follow-up and monitor participant success.
- Work with partner agencies and care coordination team to identify new opportunities and resources that can assist participants.
- Manage follow up with program participants and ensure data is being collected at regular intervals.
- Familiarity with UWSEM Community Impact partner agencies and resources within 2-1-1 to incorporate relevant safety net supports for LSP connect cohort participants.
- Assist with cohort structure and development, along with LSP Connect launch.
- Develop monthly cohort summaries to be shared/presented to LSP and UWSEM leadership.
- Meet all engagement metrics and goals determined by LSP and UWSEM leadership for LSP Connect.
- Collect programmatic success stories/challenges and examples of peer-to-peer support success/challenges to share with LSP and UWSEM leadership.
- Manage escalated situations from program participants and LSP/UWSEM leadership.
- Execute all additional responsibilities set forth by the UWSEM grant.
Educational Background:
A Bachelor's degree in marketing, market research, public relations, journalism, advertising, communications, English, or a related field
Skills/Experience:
Competencies:
- Communicates Effectively
- Relationship Management
- Adaptability
- Tenacity
- Continuous Learning
- Self-Management
- Drives for Results
- Problem Solving / Critical Thinking
- Customer Focus
- Teamwork and Inclusion
- Self-Awareness
Demonstrated Abilities:
- Stong familiarity with strategic social media engagement and technology
- Excellent writing skills with an eye for small details
- Strong organizational, people, and systems management skills
- Ability to think strategically and make decisions in the best interest of stakeholders
- Communicate clearly and persuasively, and think creatively under pressure
- Ability to manage multiple, competing priorities and change focus as needed
- Belief in a management philosophy that is focused on empowerment and support
Acquired Knowledge:
- A minimum of one year managing an organization's digital presence
- A minimum of one year experience managing others
- Proficient use of Microsoft Office, including Word, Excel and Outlook
Compensation/Benefits:
Relocation expenses: Not paid
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 31 2017
Active Until:
Oct 1 2017
Hiring Organization:
United Way Worldwide
industry:
Nonprofit