The CRM Specialist serves as the organization-wide subject matter expert for the CRM (Constituent Relationship Management) software/database.
Areas of Responsibility:
- Act as CRM Champion to ensure the application meets the needs of the organization; all departments, all users by implementing and managing best practices in campaign development, report development, campaign training and documentation.
- Support departmental CRM initiative by implementing enterprise standards, policies, procedures and work instructions.
- Work with departments and small teams to ensure CRM is being utilized in the most efficient way.
- Ensure appropriate process and execution of data for list pulls, events, invitations, emails, and constituent data updates.
- Develop and conduct regular CRM training sessions for employees and new hires.
Educational Background:
A bachelor's degree in business, communications or a related field
Skills/Experience:
Competencies:
- Communicates Effectively
- Relationship Management
- Adaptability
- Tenacity
- Continuous Learning
- Self-Management
- Drives for Results
- Problem Solving / Critical Thinking
- Customer Focus
- Teamwork and Inclusion
- Self-Awareness
Demonstrated Abilities:
- Possess effective people, communication and presentation skills
- Ability to communicate information in a clear and concise manner
- Ability to set priorities, manage multiple tasks and meet deadlines
- Possess an understanding of databases/systems (functionality and usage)
- Have solid organizational and project management skills
Acquired Knowledge:
- A minimum of 1-3 years of experience as a software trainer, public speaker or similar work experience
- Proficient with Microsoft Office applications, Internet usage and software applications
- Data analysis capabilities and MS-Dynamic CRM experience a plus
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 7 2017
Active Until:
Jan 5 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit