United Way of Central Iowa is seeking a full-time Administrative Assistant to position to support and advance United Way’s mission of improving lives by providing administrative support for the Central Iowa Works team. Central Iowa Works is an initiative of United Way of Central Iowa which acts as a workforce intermediary, convening partners to build solutions that help businesses, families, and our community thrive. Our programs connect employers with talented workers in jobs that provide career growth and financial stability. Programs focus on career pathways in health care, retail and helping people returning from prison gain employment and establish themselves in our community.This role is grant-funded and performs a variety of administrative duties for eight team members including front desk reception and support and working with people from many different cultural and economic backgrounds with a customer service oriented focus. The position’s supporting work helps to advance the organizational goals in the community impact priority of income
- Provides front desk support by greeting visitors, answering phones and responding to emails to provide basic information about Central Iowa Works and related programs.
- Sets up initial intake appointments for CIW staff.
- Manages calendars and appointments in Outlook for Central Iowa Works staff
- Orders supplies and additional support items at direction of program staff.
- Performs file verification and helps contact participants for missing documents
- Prepare weekly job list by searching for openings across many employment sectors online and summarizing job openings in a list to be sent out to Central Iowa Works partners
- Assists with simulation scheduling, coordination, program evaluation and volunteer scheduling
- Assists with retail program recruitment, training, and follow up activities
- Attends all partnership meetings and assist with meeting minutes, summaries and action items.
- Files confidential paperwork as needed.
- Enters participant data into computer database.
- Performs other tasks and duties as assigned.
- Aligns behavior and work with the UWCI Code of Ethics and Core Values.
- Customer Oriented: Ability to serve clients (both external and internal) by focusing effort on meeting their needs, concerns, and seeking to build trust.
- Relationship Building: Ability to establish and maintain a good rapport and relationships with customers and coworkers.
- Professional – Ability to demonstrate and model a strong work ethic by placing a high value on doing a good job, respecting others and functioning with integrity.
- Accurate: Ability to produce error-free work and consistently meet quality objectives.
- Adaptability: Ability to adapt to changing workplace conditions.
- Initiative: Ability to act and take steps to solve or settle an issue.
- Communication skills – Oral: Ability to send tactful and appropriate verbal messages and listen to others’ response in order to convey information.
- Communication – Written: Ability to write concise, clear letters, reports, articles, or emails including proofing and editing work.
- Organized: Ability to be structured and methodical in working skills.
- Time management: Ability to effectively use available time for the completion of necessary job tasks.
- Detail oriented – Ability to pay meticulous attention to all aspects of a situation or task.
- Self-directed – Ability to complete assigned tasks with little or no oversight.
Experience:
- One year or more years of administrative support experience, preferably in a team setting.
- Customer service and workforce development experience preferred.
- Strong customer service experience and skill both in person, over the phone and through email.
- Proven experience and ease in working successfully with people from many different cultural and economic backgrounds.
- Knowledge of community resources.
- Solid experience using Microsoft Word, Excel and Outlook as well as internet search engines.
- Proven ability to work successfully in a team and fast-paced environment.
Salary: $31,000 to $40,000 per year