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2-1-1 Resource Specialist

This job is no longer available

Denver, CO, USADenverCOUSA

The primary functions of a Resource Specialist are to influence and administer the processes for strengthening and maintaining the 2-1-1 database, by working closely with agency partners to add and maintain programs via targeted outreach and vetting of existing records. The Resource Specialist will work with the available resources and will independently coordinate targeted external outreach. These efforts ensure community partners, clients, and customers are supported with quality information and resources, delivering the highest level of care, compassion, and professionalism

Areas of Responsibility: 
  • Updates and maintains the quality and accuracy of the 2-1-1 database as defined by department standards by initiating high-volume outbound communication with agencies through calls, email inquiries, agency visits, etc.
  • Gathers appropriately sourced information needed to produce concise, grammatically accurate, and informative written content
  • Provides customer support to both internal departments and external organizations that may include processing new agencies, the development of specialized resource guides, taxonomy guidelines, etc.
  • Attends monthly external meetings, as assigned, to keep an updated record of changes and promote 2-1-1's objectives
  • Generates accurate monthly and ad hoc departmental reports, as assigned
  • Coordinates and delivers technical assistance and training for Community Resource Navigators and External Agency Partners on database updates and verification process
  • Act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours


  • Work within deadlines to complete assigned projects and new initiatives in a quality and timely manner
  • Required to assist in disaster/crisis response activities within and outside of normal business hours
  • Must achieve AIRS Certified Resource Specialist Certification within 6 months of eligibility
  • Must be able to telecommute as assigned
  • Assist clients by phone, text, chat, email and face to face who need assistance navigating community resources as needed and directed by Supervisor
Educational Background: 
Bachelor's degree preferred, High School Diploma or GED required
  • 2 years of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.
  • Demonstrated experience in establishing and maintaining effective working relationships with clients, staff and community leaders
  • Demonstrated experience completing assignments and projects on time
  • Ability to work in a fast-paced environment and shift gears quickly to accommodate change.
  • Exceptional written communication skills; ability to write clear, structured, articulate, and persuasive pieces in a variety of lengths and formats
  • High-level command of grammar and spelling
  • Strong editing skills
  • Attention to detail; ability to check each item or task carefully
  • Ability to work independently with little supervision effectively using resources
  • Demonstrated experience writing concise, logical, grammatically correct descriptions suitable for publication
  • Demonstrated experience utilizing a data management system
  • Ability to sit and operate a computer for long periods of time

Organization Info

United Way Worldwide

Alexandria, VA, United States
Annual Budget : 
About Us

United Way improves lives by mobilizing the caring power of communities around the world to advance the common good.

United Way fights for the health, education and financial stability of every person in every community. We win by living United. By forging unlikely partnerships. By finding new solutions to old problems. By mobilizing the best resources. And by inspiring individuals to join the fight against their community's most daunting social crises.

Listing Stats

Post Date: 
Jan 11 2019
Active Until: 
Feb 11 2019
Hiring Organization: 
United Way Worldwide