The American Heart Association has an excellent opportunity for a Strategic Account Manager in our Eastern Territory! The Strategic Account Manager supports and contributes to the overall revenue goal of the ECC Field Operations team (approximately $91 million domestically) as well as meeting/exceeding his/her revenue goals. Responsibilities include maintaining and sustaining current customer engagement and growth within the Top Tier Accounts as well as maintaining a current pipeline of opportunities; consulting and collaborating with AHA affiliate offices, and other department/teams within ECC and RQIP. The Strategic Account Manager also conducts annual business reviews on training with each assigned Training Center to ensure they are meeting our gold-standard approach to training. The team of Strategic Account Managers are responsible for 1) identification, management and revenue growth of government entities, university/college and public safety partners, and perhaps, specific healthcare institutions, in assigned horizontal and vertical markets; and 2) the account management of Training Centers and sites in their assigned territory, including an emphasis of quality training. This account management is based on building a strong rapport and relationship with assigned accounts that will foster greater loyalty to American Heart Association through their consistent and high-level of customer service, consultative sales, and assistance to these key Training Centers.
- Sell/Market ECC training programs to approximately 175-225 existing assigned accounts and increase Instructor-led training, ebooks, ecards, and eLearning) growth in customer base. Establish a pipeline for continued growth in the territory And, have a minimum of 97% retention rate of their assigned TCs.nters
- Support and contribute to the overall revenue goal of the Field Operations team
- Consults and collaborates with AHA affiliate offices outside partners and other departments/teams within ECC
- Maintain primary data points in sales database via our Customer Relationship Management program
- Develops/proposes sales presentations to meet accounts needs
- Attend and participate in business relevant tradeshows to develop and manage lead generations
- Managing individual Field Territory, including Planning and Time/Territory Management with a focus on product portfolio
- At least five (5) years of relevant experience
- Experience in sales, business development or marketing of products and programs to healthcare systems, government entities, school systems, public safety entities, etc.
- Knowledge of AHA Emergency Cardiovascular Care Programs products,
- policies and procedures or similar program/products from external to the AHA
- Computer experience with a proficiency in Microsoft Office or similar
- Excellent presentation skills, including development of presentations
- Skilled in written and oral communications. Knowledge of business English, spelling, grammar and punctuation
- Advanced problem solving and use of negotiation, and consultative sales; ability to work in a collaborative work environment
- Ability to travel up to up to 75% local and overnight stay