Back to top

Family Services Coordinator

This job is no longer available

Conroe, TX, USA

The Family Services Coordinator oversees the entire family selection process as the affiliate’s qualified loan originator to ensure the affiliate meets all the disclosure and operational requirements by RESPA and ECOA from loan originating to loan closing. Reporting to the Executive Director, employee in this position is responsible for administering the Affiliate’s Family Selection and Support Program in accordance with Affiliate policies and procedures. The employee works (under the direction of the Executive Director and the Family Selection and Support Committees) with applicant and partner homeowner families through the application and selection process prior to and after families become accepted into the program including but not limited to: monitoring sweat equity activity, coordinating and conducting homeownership education classes, coaching the families during the closing process, mentoring families as they assume the responsibilities of homeownership, preventing delinquency, and offering continued family support and nurture.

Areas of Responsibility: 
  • Serve as staff liaison to the Family Support/Selection Committees
  • Serve as staff liaison to other community organizations as requested to gather and disseminate information to Affiliate’s family selection and support efforts. This includes HOAs, neighborhood watch groups, etc.
  • Assist with timely and accurate closing/house transfers
  • Screen all applications. Screening involves determining eligibility and if pre-visit/drive-by is necessary.
  • Review results of all pre-visits/ drive-bys determining which applications will go to Family Selection Committee.
  • Track and report to Affiliate management the progress of all applications; ensure timely responses and answering inquiries about status of applications.
  • Prepare application information and supporting documents for each Family Selection meeting, including meeting agenda; inform applicants by letter of impending Family Support Committee visit.
  • Serve as staff liaison to Family Support Committee; including attending all meetings, informing Family Support Committee of all pertinent affiliate events; scheduling and organizing all planning and training sessions, speakers and special events.
  • Prepare family selection information and documentation for Board of Directors meeting, including report and recommendation from Family Support Committee.
  • Notify applicants of approval or denial.
  • Meet with families, as needed, to discuss application process and final decisions.
  • Review application process and decision in event of appeal request.
  • Schedule and conduct initial meeting with each prospective homeowner upon approval.
  • Tracks sweat equity, maintaining contact with potential homeowners until requirements are complete.
  • Monitor payments of down payments until construction is completed.
  • Schedule and/or conduct homeowner workshops; schedule presenters; ensure that potential homeowners have completed workshop requirements before moving into home. • Maintain overall contact with family as needed during Steps to Homeownership process and during adjustment to homeownership (usually six months after move-in).
  • Recruit and provide training for Family Partners; communicate roles and responsibilities to partners; schedule speakers and presenters to address issues confronted by low-income families.
  • Provide opportunities for prospective homeowners to benefit from community resources.
  • Maintain contact with community agencies offering services beneficial to Habitat potential homeowners through meetings, seminars, and special events.
  • Address and resolve issues for potential homeowner families. Create opportunities for families and partners to bond.
  • Communicate with and coordinate activities related to families renting Habitat homes from the Affiliate.
  • Coordinate homeowner partner-related events such as groundbreakings, potlucks, dedications, etc.
  • Work with other affiliate leadership in developing new programming, procedures, policies, and homeowner participation strategies.
  • Supervise staff assigned to Family Services effort.
  • With Volunteer Coordinator, work to oversee the proper recruitment of volunteers for the Family Services department.
  • With Mortgage Servicing, participate in preparation and distribution to homeowners of mortgage coupons books and mortgage/escrow report balances, and delinquency prevention and intervention.
  • Prepare and provide city and county tax notices, including homestead exemption filing requirements to homeowners as needed
  • Communicate with insurance companies concerning establishing and maintaining homeowner property insurance policies in good standing.
  • Perform other duties as assigned.
Educational Background: 
Bachelor’s Degree in Banking/Non-Profit Management/Social Work or similar degree.
  • English and Spanish (required) both written and oral communication.
  • A minimum of two-five years of experience working in a nonprofit organization.
  • Skills and experience working with varying economic and demographic backgrounds is desired.
  • Education requirement:
  • Be trained in Loan Origination (certification not required) and have a broad knowledge of Real Estate and Federal/State Lending Laws.
  • Have expansive knowledge of Affordable Homeownership both at the Federal and Local level
  • Two years of experience in the Affordable Homeownership industry and Loan Origination and Loan Closings
  • One year of leadership experience preferred

Organization Info

Habitat for Humanity International

Americus, GA, United States
Annual Budget : 
About Us

Habitat for Humanity believes that every man, woman and child should have a decent, safe and affordable place to live. We build and repair houses all over the world using volunteer labor and donations. Our partner families purchase these houses through no-profit, no-interest mortgage loans or innovative financing methods. As a nonprofit, ecumenical Christian ministry that builds with people in need regardless of race or religion, we welcome volunteers and supporters from all backgrounds.

Listing Stats

Post Date: 
Sep 15 2019
Active Until: 
Oct 15 2019
Hiring Organization: 
Habitat for Humanity International