Director, Information Technology

• Ensure reliable, cost-effective delivery and maintenance of IT services, including those delivered by suppliers for IT infrastructure, business applications and analytics.
• Drive continued optimization of IT solutions in support of functional and organizational business needs.
• Lead or oversee information technology projects including development of project plans, budgeting, tracking and implementation.
• Direct and prioritizes the work load of subordinate personnel, vendors and contractors.
• Oversee the infrastructure which includes but is not limited to networking (LAN/WAN), voice services, servers, storage, workstations, security, e-mail, conference rooms, cabling, and cloud services.
• Set policy and procedures for configuration and maintenance of hardware (desktops, laptops, servers, switches, phones etc.).
• Maintain data security, data backup/recovery, network security and privacy policy.
• Ensure on-going training and compliance of staff.
• Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety.
• Maintain UWGC’s personal productivity technology adoption and use policy, addressing mobility, including BYOD, while maintaining security.
• Drive adoption of IT solutions through user enablement, communications and support.
• Implement an integrated analytics strategy to provide timely business results and insights on organizational priorities.
• Develop/maintain relationships with companies and universities to support the UWGC data analytics strategy.
• Provide operational, service desk, infrastructure, compliance, and other KPI reports to executive management on a continual basis.
• Respond to off-hour alerts, calls, e-mails or notifications to ensure operational efficiency and uptime when needed.
• Work closely with UWGC SVP/CSO and IT Committee chair to charter and recruit sub-committees needed to deliver the needed IT services.
• Manage the financial aspects of Information Technology, including but not limited to formulating and managing budgets, maximizing ROI and capital expenditures and processing vendor invoices.

SUPERVISORY RESPONSIBILITIES:

• Establish goals and expectations for all team members.
• Provide team members timely, candid and constructive performance feedback.
• Support team member development and provide challenging opportunities that enhance growth.
• Actively manage conflict and resolve and elevate disagreements as appropriate.
• Develop an inclusive pool of talent to ensure adequate bench strength and succession planning.
• Recognize and reward team members for accomplishments.
• Ensure compliance with policies and procedures.