The primary role of the Working Bridges Resource Coordinator (RC) is to provide onsite resource coordination for employees at their place of work. The RC will meet with employees individually to assess, educate and coach them on community and employer resources to address life issues that are impacting work productivity. Developing trusting relationships with employees, managers, human resource staff and community partners is the heart of the RC work. As a member of the Working Bridges team, the RC will participate in the evaluation, training development and innovation pilots for the employer network.
As the lead for developing new employer partners, the RC will produce a strategy for expanding the employer partners offering onsite Resource Coordination services throughout the Chittenden, Franklin, and Grand Isle region.
Resource Coordination
- Develop and maintain relationships with employees, employers and community partners.
- Provide employees with individual assistance in accessing resources to resolve non work issues that directly or indirectly impact the individual’s work life.
- Create and develop outreach strategies for sharing resource supports for workplaces.
- Deliver resource presentations at employee meetings.
- Collect data and provide reports to employer partners.
- Manage evaluation of services for RC’s employer worksites.
- Participate in trainings, community meetings and innovation work.
Business Development
- Develop a strategy for expanding the number of employers with onsite Resource Coordination.
- Represent Working Bridges at community and association meetings.
- Minimum 10 years direct experience navigating community resources and working across sectors managing multiple relationships.
- Entrepreneurial spirit with the ability to build relationships, honor diversity and adapt to different work environments.
- Strong communication skills; excellent listening skills and effective speaking skills. This includes the ability to communicate in an approachable and understandable way for diverse audiences. Ability to use telephonic translation service.
- Organization skills are necessary to manage multiple commitments to employer worksites, complex employee resource needs, program responsibilities and development work.
- Knowledge of local community partners, including employers, nonprofit organizations and government agencies.
- Willingness to work different shifts at employer sites.
- Demonstrated neutrality, objectivity, professionalism, problem solving, confidentiality, and calmness under pressure in a work setting.
- Proficient in Microsoft office applications including but not limited to Word, Excel, Outlook. Knowledge of Refernet or similar customer/client database desired.
PHYSICAL/OTHER REQUIREMENTS:
- Valid driver’s license and personal transportation.
- Must be willing to work remotely requiring transportation of office materials and supplies throughout Northwest Vermont.
- Must be willing to work non-standard work schedule including nights, weekends, and other unusual hours on occasion; After-hours event attendance occasionally; Some overnight travel may be required.