United Way Hungary - Donor Relations Coordinator

Relationship Management and Communications

• Execute comprehensive customer relationship management efforts for corporations and individuals. 
• Maintain contact with corporate accounts and provide up-to date information on their status to the resource development team of staff and volunteer leaders.
• Continually provide excellent customer service to donors and volunteer leaders which would result in increased revenue to the organization.
• Execute year-round engagement plans and key metrics for high priority segments of donors (Corporate Citizenship Members, Pro-Futura Philanthropic Society Members) with goals of helping donors achieve their philanthropic aspirations and building donor loyalty.
• Manage a segmented thank you process: draft and produce personalized thanks to high priority segments of donors.
  • Identify opportunities and produce personalized donor stewardship communications to advance stronger engagement and affinity with United Way with high priority donor segments.
  • Assist in the maintenance of United Way Hungary’s public website (WordPress), marketing materials, social media channels, mailings and other communications.

Account Management

• Ensure that accurate, up-to date information is maintained in the SalesForce CRM for assigned portfolio.
• Manage donor data efficiently and accurately: such as inputing donor visit notes, updating contact information, producing ongoing donor and prospects research, recording donor communications.
• Manage and track all donations with the support of the Operations Manager.
• Execute reports from SalesForce CRM to provide support to Resource Development.
• Coordinate data gathering and analysis for goal setting and projections for Resource Development.

Program Coordination

• Support Resource Development in developing and implementing new and innovative fundraising products.
• Support the implementation of the Corporate Citizenship Program.
• Coordinate efforts to move donors up the ‘giving ladder’.
• Help to further develop existing affinity group: Pro-Futura Philantropic Circle.
• Support to set up new affinity groups such as Women United and Young Leaders.

Event Management

• Provide coordination and logistical support for fundraising events and special projects.
• Assist in organizing these events and keep contact with event suppliers.
• Manage communications related to these events.
• Track event status using the SalesForce CRM.

Other duties

• Other fundraising, donor engagement, and administrative duties as requested.
• Participate as a team member in Resource Development, Marketing and Communications and organizational activities.
• Actively participate in projects, special events, cross-functional teams or workgroups that supports the work of the entire organization.
• Internal Board and Committee meeting support.
• Prepare presentations and reports.
• Schedule meetings, manage calendars, and provide administrative support as needed.
• Support to organize team building events for staff members.