This position supports the organization’s overall donor development plan as an investment in maintenance and broadening of its donor database, commitment to long-term major donor cultivation and overall recognition of donors. The Constituent Information Manager supports and coaches the organization’s team of solicitors as well as colleagues across the organization, processing gifts, analyzing the data to maximize revenue potential, keeping the database up to date following standards for data integrity, researching individual, foundation and corporate donor prospects, developing donor briefs, and supporting customer service and donor recognition.
Areas of Responsibility:
Strategic Thinking
- Identify and implement ways to meet and work to exceed the maintenance and broadening of the donor database in support of fundraising goals
- Analyze situations and identify potential challenges, collect relevant information, evaluate realistic options, and recommend/implement appropriate to enhance donor database
- Creative new approaches are sought; there is a commitment to continuous improvement
Reporting / Data Analysis
- Enter, track and acknowledge all gifts, process Carpenters Club recurring gifts on assigned schedule, uploading related correspondence to records, reconciling between departments. Ensure rigorous attention and adherence during all these steps to database standards and data integrity
- Make global changes and import constituency; implement systematic data hygiene efforts to ensure data integrity
- Support excellence in external and internal customer service, following up on contacts/inquiries as they arise to complete resolution of any issue; contacting donors to resolve any problems or concerns with gifts.
- Ensure all actions related to contributions and inquiries are entered for solicitors same day as gift or other inquiry/correspondence is received in order that thank you calls and other follow up will occur in a timely manner
- Maintain acknowledgement program, ensuring that formal acknowledgement is mailed within one week of receipt of gift and being conscious of need for special and individually tailored acknowledgements, engaging in follow up with staff when necessary
- Document activities and utilize the Virtuous database to further effective fundraising
- Produce weekly, monthly and quarterly fundraising reports and other database reports as needed and in support of relationship strategy and management
- Provide administrative support to department as needed, including but not limited to coordination of production and mailing/emailing of appeals
- Research individual, foundation and corporate donor prospects as directed and develop donor briefs as tools for use by solicitors in comprehensive donor cultivation
- Support special events specifically planned for major gift fundraising, including but not limited to developing invitation lists, maintaining guest lists, and implementing follow up activities
- Importing of volunteer information from Volgistics software to Virtuous on a regular basis. Maintain and update HFHC Virtuous Policy & Procedures Manual
- Provide necessary training or coordinate with outside consultants
- Crystal Reports, Queries, and Basic Reporting on needed basis
Communication
- The position requires effective communication with colleagues in fundraising positions, as well as personnel in the finance department
- The role requires the regular verbal reporting about the volume, scope and purpose of data management activities
- Safety
- Understand and adhere to the safety policies and procedures
- Exercise outlined protocol by immediately notifying and collaborating with management on any safety related incident and/or respond to a report involving Habitat or any other related team members (workers, volunteers, and subcontractors)
- If within area of purview initiate and / or provide assistance for the proper investigation regarding safety incidents by following Habitat Safety policies and procedures
- Perform other duties as assigned
Skills/Experience:
- Role requires a self-starter with demonstrated superior interpersonal skills with 3-5 years fundraising / development with diverse constituency
- Extremely well-organized and able to plan and implement relationship strategies within a complex environment: manage goals and meet deadlines, coordinate contacts within a busy schedule of activities.
- Experience with donor databases, with strong technical skills; Knowledge of Virtuous preferable
- Excellent verbal and written skills; ability to write donor correspondence and prepare all documents necessary for proposals, applications, reports and acknowledgements
- Database integrity standards are followed and reinforced with others. Follows all procedures for documenting contacts and maintaining relevant materials on constituent records within Virtuous donor database; hard copy files maintained for additional documentation
- Work is prioritized and completed in a timely manner; deadlines are met. If there are challenges with completing projects on time, supervisor is notified in enough advance of deadline that solutions may be created
- Requires ability to cultivate and support Internal and external relationships
- There is an understanding of and commitment to the importance of stewardship in its broadest forms, following generally accepted standards in the field, including those for confidentiality, ethics, accounting and donor acknowledgement standards
- Excellent oral and written communication skills, superb organizational skills, and attention to detail required. Proficient in MS Office software required
- Able to work independently and with deadlines; demonstrates flexibility with changing assignment priorities
- A valid driver’s license
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 31 2019
Active Until:
Dec 1 2019
Hiring Organization:
Habitat for Humanity International
industry:
Nonprofit