The eBusiness Manager will report to the eBusiness Director. The Donor Services department within the Finance department is a comprehensive team that manages the donor experience from their interaction with United Way in the donation process. The overall goal of the Donor Services department is to support United Way donors with best in class customer service while engaging with United Way of Greater Atlanta.
The eBusiness Manager will be responsible for working closely with cross functionally teams internally and externally around digital platforms. A key focus of this role will be successful transformation of donor data received in various electronic data file (EDF) formats. This position will shepherd the internal process and key players involved in ensuring a timely upload of this pledge data into our processing system.
- Lead all aspects of processing & manipulating electronic data
- Manage process of file reformatting and reconfiguring to increase internal efficiencies
- Work closely with the eBusiness team to configure, manage, and customize multiple digital giving platforms for local and national accounts, including configuring & managing sites with customized variables.
- Lead account contact for high profile projects
- Manage and implement new technological features
- Train external clients on multiple digital platforms
- Create custom and specific documentation as needed for clients
- Manage multiple projects at once while paying strict attention to detail.
- A minimum of five years of experience in data management
- Microsoft Office (especially Excel), and basic understanding of HTML or how coding and databases function.
- Strong organizational skills, information management, time management and follow-through
- Strong verbal and written communication skills to include grammar, spelling and punctuation
- Effective interpersonal skills and ability to relate with a diverse team.
- Experience with non-technical end users is essential.
- Ability to apply strong analytical skills and creative, proactive problem solving to situations with successful resolution.
- Ability to problem solve, apply sound judgment, demonstrate initiative and resourcefulness; experience with process improvement
Expectations
- Ability to work in harmony with peers and as an active team member.
- Ability to lead external trainings as needed
- Ability to develop proficiency in electronic giving tools
- Ability to prioritize work assignments in a fluid and fast-changing environment
- Ability to effectively handle multiple tasks with a goal-oriented, customer focused mindset
- Ability to meet, work, and collaborate with other departments and divisional staff.
- Ability and willingness to face new challenges and learn new skills