As the Manager, Creative Studio, you will be responsible for managing the project workflow of all internal United Way Worldwide print, digital, and event-based projects. You will serve as the main point of contact for all internal clients intercepting, initiating, organizing, and overseeing the execution of all Creative Studio project requests. You will support clients in the identification of project goals, provide strategic recommendations relative to deliverables, create timelines, proof all deliverables, and maintain proactive and consistent client communication throughout the duration of each project. You will work to keep the Senior Director, Brand & Media Strategy informed as to all projects and to ensure that all deliverables are on-brand and compliant with United Way Worldwide’s Brand Standards & Guidelines.
An individual must be able to perform each essential duty listed below at a satisfactory level:
- Work with clients to identify project goals and needs, providing thoughtful recommendations that position the Creative Studio as a strategic partner within the organization.
- Organize/manage project workflow with appropriate staff, creating job jackets, establishing timelines, communicating goals and deliverables, and hosting project meetings/briefings.
- Thoroughly proof all project deliverables prior to client hand-off ensuring on-brand and compliant with Brand Standards & Guidelines.
- Interface with in-house print shop to obtain price quotes, review proofs, and ensure on-time delivery of all printed materials.
- Ensure proactive and consistent client communication throughout the entire project process.
- Deliver high-quality client service from project inception through execution.
- Manage Salesforce project requests ensuring that new cases are added to the project queue and completed jobs are closed promptly for accurate reporting.
- Manage team project activity calendar and run weekly team meeting to ensure all members are clear on weekly goals, objectives, and action items.
- Assist in uploading, testing, and organizing assets that are made available to the Network on United Way Worldwide’s Studio to Go digital asset management platform.
- Become a brand ambassador and expert on United Way Worldwide’s Brand Standards & Guidelines–ensuring proper application on all project deliverables.
- Manage and oversee freelancers (when and if needed) to augment capabilities of Creative Studio.
- Other duties as assigned.