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Victim Services Manager

Your Safe Haven, Inc.  | Bedford County, Pennsylvania

Salary

$60,000–$65,000 per year

Status

Full-time, 35 hours/week, Monday–Friday (exempt)

Reports to

Executive Director

Location

Primarily On-site in Bedford County, Pennsylvania, with community-based work across Bedford County and on-call response from home

Benefits

100% employer-paid employee medical, dental, and vision; employer retirement contribution, accidental death and dismemberment, short-term and long-term disability coverage, mileage and clearance reimbursement, 24 days PTO in one year; 10 paid holidays and 1 floating holiday.

To apply

Email a resume, cover letter and insert in subject line Victim Services Manager to [email protected]

LEAD THE TEAM THAT STANDS WITH SURVIVORS

Are you an experienced advocate ready to lead? Your Safe Haven, Inc. (YSH) is hiring a Victim Services Manager to guide our direct services team and strengthen trauma-informed support for survivors across Bedford County.

This is a hands-on leadership role. You will supervise and coach advocates, set the standard for crisis intervention and confidential advocacy, and build trusted partnerships across the community. You will also stay close to the work by taking part in our shared on-call crisis rotation.

Why this role matters

YSH is strengthening its direct services model, so every survivor receives consistent, confidential, trauma-informed support from first contact through follow-up. As our lead advocate and program supervisor, you will set the tone for that work: supporting advocates, improving how services flow, protecting confidentiality, and building trust with partners.

What makes this role a good fit

• Real leadership influence. You will make program-level decisions about service models, workflow, and coordination in partnership with the Executive Director.
• A team-first culture. We practice reflective supervision, plan workloads realistically, and offer flexible scheduling after significant after-hours response.
• Support to grow. We provide training, conferences, and hands-on support learning grant and reporting requirements.

ABOUT YOUR SAFE HAVEN, INC.

Your Safe Haven, Inc. is a nonprofit crime victim resource center serving Bedford County, Pennsylvania. Through advocacy, crisis intervention, safety planning, outreach, and referrals, YSH supports survivors of domestic violence, sexual assault, and other serious crimes, always respecting their choices, dignity, confidentiality, and individual circumstances.

WHAT YOU WILL DO

Lead advocacy and services

• Provide day-to-day leadership for victim services, including direct advocacy, outreach, education, and coordinated community response.
• Set and reinforce practical standards for crisis intervention, safety planning, confidential advocacy, informed consent, documentation, and follow-up.
• Offer reflective supervision and case consultation, and monitor service quality so every client receives consistent support.

Supervise and develop the team

• Supervise and evaluate Full-Time Advocates, On-Call Advocates, volunteer advocates, and the Outreach Coordinator.
• Assign work, set priorities, coach staff, and lead case management meetings.
• Support staff wellness and address vicarious trauma, secondary traumatic stress, and burnout.
• Take part in hiring victim services staff alongside the Executive Director.

Protect confidentiality and ethical practice

• Safeguard confidential domestic violence and sexual assault (DV/SA) services, and make sure staff understand privilege, informed consent, and information-sharing boundaries.
• Serve as the first point of consultation for confidentiality, ethics, and role-boundary questions.
• Keep clear lines between confidential community-based advocacy and prosecution-based advocacy.

Build community partnerships

• Build strong relationships with law enforcement, healthcare providers, courts, child welfare, schools, and Children's Advocacy Center (CAC) partners.
• Represent YSH on multidisciplinary teams and coalitions, including the Bedford County STOP Team and the Multidisciplinary Investigative Team (MDIT).
• Help resolve conflicts, clarify roles, and recommend practical solutions to systemic barriers survivors face.

Respond to crises

• Participate in the shared on-call rotation, providing crisis intervention, safety planning, and advocacy, including response with law enforcement, hospitals, and courts.
• Model high-quality advocacy and provide backup coverage when needed.

Strengthen programs and reporting

• Ensure accurate data, documentation, and reporting for funders, including the Pennsylvania Coalition Against Domestic Violence (PCADV), the Pennsylvania Coalition to Advance Respect (PCAR), and the Pennsylvania Commission on Crime and Delinquency (PCCD).
• Use data and feedback from staff and partners to identify service gaps and recommend improvements, with support from the Executive Director.

WHAT YOU WILL BRING

Required

• At least 3 years of direct service experience in victim services, DV/SA advocacy, crisis intervention, trauma recovery, child advocacy, victim/witness support, behavioral health, human services, or a related field, including at least 1 year in a lead or supervisory role.
• Strong understanding of trauma-informed, survivor-centered service models.
• Experience with crisis intervention, safety planning, advocacy, or related trauma response.
• Ability to lead and coach a team with steadiness, accountability, and good judgment.
• Ability to maintain strict confidentiality and navigate complex ethical situations.
• Strong communication, conflict resolution, organizational, and relationship-building skills.
• Valid driver's license, reliable transportation, and willingness to travel throughout Bedford County.
• Ability to work flexible hours, including on-call evenings, nights, weekends, and holidays.
• Ability to obtain and maintain the Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Check, and FBI fingerprint clearance. YSH reimburses clearance costs.

Preferred

• Bachelor's degree in social work, psychology, criminal justice, human services, counseling, or a related field. Equivalent combinations of education, training, certifications, lived experience, and professional experience will be considered.
• 5 or more years of progressively responsible experience in victim services or a closely related field, including 2 or more years of supervisory, lead advocate, or program coordination experience.
• Experience supporting staff wellness and building partnerships with law enforcement, healthcare, courts, child welfare, schools, and CAC partners.
• Knowledge of PCADV, PCAR, and PCCD standards, victim rights, and Efforts to Outcomes (ETO) or similar documentation systems.
• Direct experience working with survivors of domestic violence, sexual assault, stalking, human trafficking, child abuse, or other interpersonal violence.

SCHEDULE AND WORK ENVIRONMENT

This is a full-time, exempt position of 35 hours per week that works in the office, community, court, and mobile settings throughout Bedford County. Evening, overnight, weekend, and holiday work is part of the shared on-call rotation, scheduled in advance whenever possible, and may also be needed for outreach events. The work involves emotionally intense situations, so we prioritize trauma-informed supervision, practical workload planning, and sustainable service delivery. Additional hours may occasionally be required to address court deadlines, urgent client safety concerns, evening meetings, or organizational priorities. When significant after-hours work is necessary, flexible scheduling may be available with prior approval to support work-life balance. Advance notice will be provided whenever possible.

You will need to drive throughout Bedford County and lift up to 25 pounds for outreach events.

Training provided: New hires complete 80 hours of required DV/SA counselor training and 10 hours of practicum before taking on-call shifts, and PCCD Foundational Academy training within the first 12 months.

COMPENSATION AND BENEFITS

Annual salary: $60,000–$65,000

• Paid time off: 24 days in the first year of employment
• Paid holidays: 10 holidays plus 1 floating holiday each year
• Health insurance: 100% employer-paid employee medical, dental, and vision coverage; Employees contribute toward dependent coverage
• 35-hour work week: Full-time employment at 35 hours per week
• Retirement: employer retirement contribution
• Insurance: Employer-paid life, accidental death and dismemberment (AD&D), short-term disability, and long-term disability coverage
• Mileage: Reimbursement for approved business travel at the current IRS standard rate
• Clearance costs: reimbursed by YSH

 

We value our employees and offer benefits that support their well-being and work-life balance.

HOW TO APPLY

Email a resume and a cover letter describing your leadership experience and your interest in serving survivors to [email protected]. Please include “Victim Services Manager” in the subject line.

EQUAL EMPLOYMENT OPPORTUNITY

Your Safe Haven, Inc. is an Equal Opportunity Employer committed to diversity, equity, inclusion, and culturally responsive services. We encourage qualified applicants who are passionate about access to justice and supporting survivors to apply. Applicants who need a reasonable accommodation during the application process may contact us at the email address above.

Join Your Safe Haven and help build a team that meets every survivor with consistent, confidential, trauma-informed support.