The Director, Programs & Operations plays a critical function within the large Department of Global Health (DGH). Working with the department’s Vice President, Associate Vice President, and Senior Finance Director, the Program & Operations Director ensures the department’s resources, which includes finances and personnel, are well-managed and distributed to contribute to the success of the country-based programs. This position is also serves as a champion of continuous improvement, organizing the department’s change management work, and is actively engaged in strategic planning.
The individual in this position supervises a team of program, operations, and technical staff who provide department, team and project-specific support across the department. This includes oversight of the Knowledge Management technical team—and subsequently over the knowledge products produced by the department—and all program administrative functions. S/he also serves as a member of the DGH Senior Leadership Team.
Department Personnel Liaison (50% Level of Effort (LOE):
- Serve as DGH’s key internal point of contact for personnel related items, which includes managing all recruitment and personnel changes; overseeing the annual performance review process; building and sustaining a department-specific onboarding program; developing key trainings for staff; and creating resources to make the day-to-day work of DGH employees easier.
- Coordinate with DGH senior leadership, other technical teams across the agency, and the DC-based Office Operations team to ensure and strengthen coordination amongst teams and consistency in the application of policies.
Program and Operations Team Management (20% LOE):
- Directly manage a team of program management, operational, and knowledge management staff.
- Oversee the creation of the department’s knowledge management products.
- Develop, maintain, and allocate work to an effective cadre of support staff to support country programs;
- Build the capacity of junior staff through professional and personal development trainings and opportunities;
- Support country offices by ensuring access to programmatic and operational support.
Strategic and Operational Planning (20% LOE):
- Participate in agency and departmental strategic and operational planning processes to achieve department-wide and agency global health goals and objectives.
- Drive components of the annual planning/budgeting processes.
Lead on Continuous Improvement (10% LOE)
- Ensure efficiency of DGH systems to support programming. Work with individuals across the department to improve DGH systems and ways of working.
- Oversee the department’s continuous improvement and change management projects.
- Lead several continuous improvement projects on a yearly basis, which can be to benefit the department or the agency at-large.
- Minimum of 7-10 years' experience in management/leadership positions involving building budgets, strategic planning, and managing program systems and administrative/office operations, at least 6 years of which have been in international relief/development;
- Has developed and implemented administrative systems, policies and procedures and trained others in those areas;
- Excellent written English skills and computer skills. Proficiency in Microsoft Suite and ability to master new systems quickly;
- Demonstrated ability to build effective teams (both large and small), manage staff, encourage personal growth and promote organizational linkages;
- Ability to lead and facilitate groups to arrive at a consensus on issues, develop an implementation plan, and deliver results;
- Excellent customer service and strong interpersonal communications skills;
- Establishes course of action for self and maybe others and ensures work is completed efficiently and effectively in accordance with SC values.
Preferred Qualifications
- Advanced degree in relevant field or equivalent relevant experience;
- Field experience supporting international programs.
- Meaningful work, with a knowledge that you are changing the lives of children all around the world;
- A family friendly work environment;
- Highly collaborative and innovative teams;
- Generous paid vacation days, holidays, family leave days, and sick time;
- Healthcare plans including medical, dental, and life insurance;
- Retirement savings account with matching company contributions;
- Structured and formalized management development and coaching programs for mid and senior level managers;
- Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities as well as language learning opportunities.