Director of Membership & Meetings

POSITION SPECIFIC DUTIES:

Overall Department Management

• Develop and implement an integrated team structure that leverages synergies in the membership and meetings functions, and periodically reassess/rebalance staff roles to ensure goals in both functions are being met
• Hire, train, manage, and develop staff to fulfill responsibilities of this integrated team. Crosstrain staff to improve efficiencies and ensure sufficient coverage during peak periods.
• Develop and manage budget for integrated department.
• Instill a culture of member service in all functions and activities.
• Work collaboratively with other NACCHO staff to develop new programs, services, and events that meet member needs and generate unrestricted revenue for NACCHO.
• Develop, implement, and execute a strategic plan for membership and meetings that encompasses and supports the strategic goals of NACCHO.

Meetings:

• Oversee all logistics support for NACCHO conferences, project-based meetings, workgroup meetings, and trainings.
• Assess the optimal balance of providing meetings and conference support via staff versus consultants/contractors, and adjust staffing and reliance on external vendors accordingly
• Proactively reach out to NACCHO staff (Programs, Government Affairs, etc.) to develop a running list of meetings and conferences and work collaboratively with these staff to ensure events are planned to meet expectations. Serve as the primary liaison to NACCHO staff on all event-related issues.
• Draft RFPs for necessary support services, evaluate proposals, and select vendors/partners.
• Oversee the NACCHO Annual Conference, Public Health Preparedness Summit, and other large conferences, including developing and managing conference budgets, as well as external contracts for site selection, conference management, sponsorship sales, CE coordination, AV, and Exhibits. Coordinate the development of meeting content in coordination with NACCHO Programs leadership and the Annual Conference Committee. Work collaboratively with other sponsors (e.g., government entities or other funders) if applicable. Manage the overall travel scholarship process for the Conferences.
• Negotiate contracts for external vendors including conference management, insurance, hotel, AV, decorators, security, transportation, etc. as applicable for each meeting, conference, or event.
• Identify new potential revenue opportunities for the NACCHO Annual Conference and Public Health Preparedness Summit (sponsorship and exhibits) to continually grow the programs and build on existing support.
• Manage the meetings team's workload to ensure consistency in planning is obtained for all NACCHO events.
• Review event-related expenditures and invoices and track expenses to ensure they remain within the established budget.
• Participate and coordinate conference calls for the NACCHO Annual Conference Workgroup (ACW) and the Public Health Preparedness (PHP) Planning Committee.
• Represent NACCHO for large conferences for which NACCHO is a co-sponsor/Partner (i.e. Public Health Informatics Showcase).
• Oversee NACCHO's environmental meeting efforts to create green meetings, evaluate progress and suggest changes/alterations.
• Review and update existing contracts for services for the organization (Travel agencies, site selection firms), monitor performance and solicit competitive bids as needed.

Membership:

• Manage NACCHO's membership strategy and operations, including recruitment, retention, and engagement.
• Develop an annual membership engagement and retention plan, in concert with NACCHO leadership, and structure team activities to achieve planned goals.
• Develop innovative ideas for membership recruitment and ongoing membership engagement, in concert with other NACCHO staff, and manage implementation by the team.
• Develop and collect member activity reports where possible to communicate and reinforce the value of NACCHO membership for individual local health departments.
• Research, recommend, and implement new membership benefits and affinity programs and market those benefits and affinity programs to members and prospective members.
• Develop and grow the Affiliate Business Partner program by leveraging membership and conferences opportunities for new and existing for-profit organizations.
• Coordinate regular active and inactive member research with other NACCHO staff to measure member perceptions and needs.
• Assist in the analysis of member research and participation data and identifying trends to inform staff and NACCHO volunteer leadership.
• Develop and implement internal processes and procedures that ensure effective and efficient service to local health departments.
• Ensure membership information on NACCHO's website is accurate and up-to-date.
• Oversee NACCHO's virtual communities program.
• Oversee membership billing processes and ensuring the timeliness and accuracy of all membership invoicing and of membership payments.
• Ensure membership database records are kept up-to-date.
• Oversee NACCHO's award programs, including the Model Practices program.
• Manage the annual Workgroup applications process and ensure all Workgroups are appropriately supported.
• Oversee management of the Membership Advisory Committee, Past Presidents Council, Student Chapters program, and SACCHOs.
• membership (e.g., Web Team, Marketing and Promotions Team).
• Coordinate activities and staffing related to the NACCHO booth at conferences and other meetings.
• Perform other duties as agreed.

COMPETENCIES AND EXPECTATIONS:

• Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
• Fosters an environment conducive to open, transparent communications among all levels.
• Makes use of specialized knowledge to assist staff, internal and external stakeholder in resolving problems.
• Uses 'non-technical' language skillfully to ensure effective communication with stakeholders and staff from all levels of understanding.
• Considers the costs, benefits, risks, and chances for success, when making a decision.
• Considers organization's capabilities, mission, vision, values, and strategic goals and objectives in work efforts.
• Identifies individuals who have the technical expertise to respond to inquiries on specific topics.
• Uses all available information appropriately to guide decisions and negotiations to meet objectives, while acting with integrity.
• Assesses, manages and takes calculated risks to achieve goals.
• Understands the political environment, management priorities, staff roles and responsibilities, and grasps external factors impacting the organization.
• Applies rules and regulations in a consistent, non-biased manner.
• Understands and executes the various stages of the grant lifecycle including pre-award review, grant progress monitoring, and award closure.
• Develops and manages the scope of a project (e.g., project objectives, team, tasks, deliverables, timelines, hours, costs).
• Understands management and organizational principles pertaining to areas of responsibility (e.g., delegations of authority, administrative procedures) in order to plan and conduct complex studies to assess organizational operations
• Incorporates an awareness of current and future management directives, required functional and technical expertise, resource requirements, and targeted stakeholders into annual plans.
• Analyzes programs for productivity and efficiency gains, and provides recommendations to management officials on the most effective position/skill mix, work processes, organizational structures, etc.
• Translates new performance management policies into actionable goals for one's own team/program and holds self and others accountable to achieving the goals.
• Provide leadership in recruitment, performance standards and management, goal setting and staff development.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for
• cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

EDUCATION/EXPERIENCE/SKILLS:

Bachelor's degree in relevant professional field with a minimum of 8-10 years relevant work experience; or equivalent combination of education and experience, including a relevant certification. Master's degree and certification in a relevant field preferred

• Minimum of four years conference planning experience required, but will consider candidates with a combination of experience and training that provides requisite skills.
• Certified Meeting Planner (CMP) designation preferred.
• Strong understanding of meeting management processes.
• Strong understanding of contract negotiation processes.
• Knowledge of conference marketing techniques.
• Preferred: Knowledge of public health issues at the local, state, and/or federal level.
• Preferred: Knowledge of public health preparedness issues.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Spreadsheet and Word Processing software experience required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb stairs.
• Occasionally required to lift light weights (above 25 pounds).

WORK ENVIRONMENT:

• The noise level in the work environment usually is moderate

SELECTION PROCESS

Mandatory Vaccination Policy: As a Public Health organization, NACCHO follows CDC guidelines and advisories relating to the health of all. NACCHO has adopted a mandatory vaccination policy applicable to all NACCHO employees to safeguard the health of our employees from the hazard of COVID-19.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements and resume to: PN - 489 Director of Membership & Meetings.

https://naccho.clearcompany.com/careers/jobs/98cd9667-a929-afaa-2a67-95f...

NACCHO offers generous benefits plan including but not limited to 13 days of sick leave annual leave allowable accumulation up to 225 hours, and paid vacation leave, as well as other types of leave. NACCHO benefits include a generous health, dental, and vision plan, 5 percent of base salary contribution to 403(b) plan, (not a matching contribution); paid short and long term disability plan and paid term life insurance.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.

Apply Here: https://www.click2apply.net/k5VnNKT1NKmLh7deI2pEo

PI163863146